Project Consultant - Surgical and Ambulatory Services

Project Consultant - Surgical and Ambulatory Services

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best‑in‑class health care delivery and challenging hands‑on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands‑on skills development, cross‑department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of world‑class health care inspired by our people and communities.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Job Description

The program is seeking to recruit a Project Consultant with strong project management and process design experience, and a passion for healthcare innovation and transformation. Success in this role requires a deep understanding of project management and Lean principles, the ability to execute meaningful improvements using Lean methodologies, and the application of change management strategies to ensure positive outcomes across all internal and regional projects within the surgical and ambulatory portfolio. The Project Consultant will report directly to the Business Manager.

Key accountabilities

• Support clinical planning teams by organizing and facilitating process design sessions to develop efficient work and patient‑flow processes for all clinical services within Surgical and Ambulatory Services.
• Collaborate with internal Process Improvement Consultants, Project Managers, and transition planning teams to ensure operational readiness for new or evolving services.
• Facilitate clinical process reviews and working group discussions to identify improvement opportunities, ensuring suitability, effectiveness, and compliance through engagement with subject‑matter experts.
• Interpret qualitative and quantitative data to identify trends, assess performance, and synthesize clear, actionable recommendations for improvement.
• Design and document processes for new service delivery models.
• Coordinate process and quality improvement activities—including process mapping, value‑stream mapping, and rapid improvement events—to enhance organizational effectiveness and prevent duplication of efforts.
• Support the successful implementation of approved process‑improvement recommendations.
• Coach teams in the development and application of Lean and continuous improvement practices, with a focus on achieving measurable and sustainable outcomes.
• Develop and implement evaluation methodologies to measure project results and impact.
• Apply change‑management principles, tools, and methodologies to support adoption and improve outcomes.
• Manage improvement projects by overseeing prioritization, governance structures, tracking mechanisms, and measurement of all work streams.
• Escalate issues or risks that cannot be resolved and may impact deliverables or timelines to senior leadership in a timely manner.
• Lead clinical priority projects through all phases of the project cycle—planning, development, implementation, and evaluation—using a structured project‑management framework.
• Guide project stakeholders through the development, execution, and evaluation of project components to ensure clarity and alignment.
• Collaborate with program leadership to assess team readiness and coordinate multiple project timelines.
• Coordinate meeting logistics and resources and manage scheduling for project stakeholders.
• Communicate regularly with stakeholders using structured project‑management tools—including project charters, agendas, status reports—to ensure goals, objectives, and timelines are met.

Qualifications

• University degree in a related field (i.e., health sciences, health/business administration, engineering) required
• Master’s degree in a related field (i.e., health sciences or health/business administration) required
• 3–5 years of experience in healthcare or related field required
• Process improvement application experience within a complex matrix environment is strongly desired
• Lean Black Belt certification with extensive experience with lean methodologies preferred
• Formal Change Management training and certifications preferred
• Experience process mapping, value‑stream mapping and identifying leverage points in hospital clinical areas
• Demonstrated success in identifying and implementing process improvements in a clinical environment, coupled with strong project‑management expertise
• Demonstrated success in implementing change and effectively managing process‑improvement resistance
• Proven track record in developing strong relationships and trust with key stakeholders by delivering on commitments
• Strong analytical and problem‑solving skills required; and
• Superior communication, facilitation, influencing and negotiation skills are required
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration
• May be required to travel and work between all Osler sites
• Excellent attendance, punctuality and work record

Additional Information

Currently Days 8‑hour shifts including weekends and statutory holidays (subject to change in accordance with operational requirements).

Salary: Minimum $88,413.00 per annum; Maximum $110,526.00 per annum.

Internal application deadline: January 3, 2026.

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MOTIVATION AND VALUES

Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at human.resources@williamoslerhs.ca.

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.

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