Manager Ramp Services Pearson Airport YYZ

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team at various locations across the globe.

Job Summary

To efficiently and profitably manage and direct station activities by providing a safe, quality product covering a range of ground handling services to its customers.

Job Responsibilities

• Assist in the preparation of the operating budgets for the following year, for prior approval by the General Manager
• Efficient Resource Planning (manpower, equipment).
• Must comply with Swissport’s standard operating procedures (SOPs) and policies
• Ensure service levels are achieved
• Maintain close and effective business relationships with customers, and various control authorities such as Airport Management, Customs, and Immigration
• Establish strong leadership among all supervisors and station employees through excellent communication skills and a positive work environment
• Monitor and control performance KPIs such as baggage delivery/handling, on-time arrivals/departures, etc., and ensure they are within established goals
• Ensure that all records of all transactions relating to the operation are maintained
• Ensure that administrative and control policies and procedures are maintained
• Assures all employees comply with company rules and procedures and other authority requirements
• Ensure operational processes comply with applicable ISO 9001, 45001, and 14001 standards and support ongoing audits and continuous improvement initiatives.
• Maintain documentation and procedures in alignment with ISO 9001, 45001, and 14001 requirements and organizational compliance standards.
• Support internal and external ISO 9001, 45001, 14001 audits by preparing documentation and addressing corrective actions.
• Take disciplinary action with subordinates as needed
• Ensure that there are effective planning methods and procedures in place to ensure that there are adequate resources, both manpower and equipment, to meet operational needs
• Implement, maintain, and closely supervise all safety and security measures related to people, equipment, facilities, and aircraft involved in the operation
• Solves conflicts/irregularities and takes appropriate action
• Participate in meetings internally and externally as may be required
• Responsible for Quality, Health, Safety, and Environmental activities at the station to reduce employee injuries, aircraft,t and equipment damage
• Implements and monitors the local emergency plan

Qualifications and Competencies

• A bachelor's or Associate's degree is a plus, but not required
• 3-5 years of managerial experience in the ground handling operations with a strong focus on procedural compliance, safety practices, and continuous improvement processes
• Eligible to work in Canada with an open, valid work permit.
• Proven ability to work independently and as part of a team
• Highly motivated self-starter who can effectively prioritize, multitask, and manage to accomplish objectives within prescribed deadlines
• Excellent organizational skills with attention to detail.
• Strong knowledge of ground handling operations and services
• Outstanding communication skills, including written, oral, interpersonal, and presentation skills
• Ability to be “on call” 24/7 for emergencies
• The nature of this position demands discretion, good judgment, and prompt, accurate decision-making, as well as the management of complex situations
• Strong proficiency in the Microsoft suite of programs, including Word, PowerPoint, Outlook, and Excel
• Ability to work under pressure
• Must be able to work in inclement weather