Manager, Franchise Performance, TH, Canada West

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies, with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees, and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS brands by leveraging their core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Restaurant Brands International is seeking a Manager, Franchise Performance to join our team, supporting the North Bay, Timmins, Sudbury, & Sault Ste. Marie regions. Reporting to the Area Franchise Lead, the Manager, Franchise Performance (MFP) acts as a key partner and consultant for our Restaurants. The MFP reviews and analyzes restaurant operations, financial, and business information, working collaboratively with Owners and Managers to improve overall results while ensuring compliance with business and operating standards. The MFP serves as the primary communication link between TDL and the restaurant owners and managers within their district.

Roles and Responsibilities:

1. Acts as a business consultant and coach to Owners and Managers on all aspects of their restaurants, including business and financial results, effective operations, Team Member engagement, and Guest satisfaction and loyalty.
2. Reviews all restaurant operating reports and audits, analyzes the information, and collaborates with Owners and Managers to determine appropriate solutions.
3. Assesses restaurant financial, business, and operational performance, identifies opportunities for improvement, and works with Owners and Managers to develop strategies to enhance performance.
4. Conducts regular financial reviews (P&L, Balance Sheet) with Owners and Managers.
5. Ensures successful implementation of new initiatives such as product launches, technology upgrades, process improvements, marketing campaigns, and renovations to support sales growth.
6. Serves as a Tim Hortons Brand/Business Ambassador at all times.

Required Qualifications and Skills:

1. At least 3 years of operational experience with P&L responsibility, preferably in multi-unit, high-growth franchise or retail businesses.
2. University degree in business, hospitality, or a related field.
3. Strong business and financial acumen, with capabilities in business development.
4. Proven ability to establish and nurture effective relationships and work collaboratively with stakeholders.
5. Excellent analytical skills to interpret information, identify issues, and make sound decisions.
6. Effective communication skills suitable for diverse audiences.
7. Willingness to travel within the region and flexibility to work evenings and weekends as needed.
8. Valid driver’s license and a clean driving record within provincial guidelines.

Benefits:

• Pension matching
• Hybrid work model
• Health benefits (medical, dental)
• Short- and long-term disability coverage
• Global paid parental leave
• Telehealth services
• Employee Assistance Program
• Discounted gym memberships

Our benefits focus on physical, mental, and financial wellness, including comprehensive paid parental leave, free telemedicine, and mental health support.

RBI and its affiliates are equal opportunity employers, committed to non-discrimination and providing accommodations for applicants with disabilities upon request.

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