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Scotiabank
Senior Systems Support AnalystScotiabank • Toronto, ON, Canada
Senior Systems Support Analyst

Senior Systems Support Analyst

Scotiabank • Toronto, ON, Canada
30+ days ago
Job type
  • Full-time
Job description

We are seeking a Senior Systems Support Analyst to serve as a critical liaison between business stakeholders and technology development teams within the Canadian Banking Products Engineering team.

Responsibilities

  • Understand business processes and technology landscape, maintaining a comprehensive view of domain system needs.
  • Document technical specifications accurately for both system and process changes.
  • Ensure sign-off and completeness of technical requirements from technology and business owners.
  • Investigate and resolve incidents independently; escalates complex issues as required.
  • Build relationships with stakeholders and subject matter experts across technology and business areas.
  • Prepare detailed progress reports and timely communications to key stakeholders and domain leads.
  • Maintain strong knowledge of the product backlog and coordinate with the domain team to assign system requirements to appropriate technology teams.
  • Provide support and guidance during test validation, implementation, and transition to steady-state maintenance.

Qualifications

  • University degree in Computer Science, Information Technology, Engineering, or related field.
  • 5+ years of experience as a Systems Analyst in a complex enterprise environment.
  • Ability to decompose high-level requirements into actionable, structured insights.
  • Ability to deliver results in a fast-paced, challenging, and dynamic environment.
  • Strong verbal, written, and troubleshooting skills.
  • Proficiency in JIRA, Confluence, system architecture design, data mapping, and system flows.
  • Proficiency with Agile/Scrum and SDLC methodologies.

Benefits

Scotiabank offers a diverse, inclusive workplace with opportunity for growth. Highlights include:

  • Diversity, Equity, Inclusion & Allyship initiatives and Employee Resource Groups.
  • Accessibility and workplace accommodations to support all employees.
  • Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.
  • Competitive rewards program with bonus, flexible vacation, personal and sick days, and benefits starting day one.
  • Collaborative environment with free tea & coffee, universal washrooms, and ample space for team collaboration.
  • Community engagement opportunities regardless of location.

Location

Toronto, Ontario, Canada

Scotiabank is an equal‑opportunity employer. We encourage qualified candidates from all backgrounds to apply.

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Senior Systems Support Analyst • Toronto, ON, Canada

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