Generative AI Platform Specialist

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

Intact Financial Corporation (IFC) is the largest provider of property and casualty (P&C) insurance in Canada and a leading provider of specialty insurance in North America. Constantly expanding at a global scale, the company requires sustained innovation, speed, and flexibility from its IT sector.

As GenAI platform Specialist within the GenAI Platform Team, you’ll be a key contributor to the GenAI platform’s strategy at IFC and be responsible for the integration and evolution of the platform as well as the associated automation and service delivery. You will enable and guide our IT teams in leveraging GenAI. You will work in active collaboration with your teammates, management, the Product Owner, the technological experts, and our partners across IT.

The GenAI platform team is expanding and seeking experts to accelerate and drive transversal enablement of these capabilities through solutions, practices, and expertise.

What you’ll do here:

• Work in the Generative AI Platform team in implementing and maintaining to deliver a comprehensive generative AI solution for IT and business units.
• Work collaboratively with AI teams, Developers and business units for platform on-boarding and enablement.
• Apply DevOps best practices to continuously improve the platform's performance, stability, and security.
• Producing clean, maintainable, and efficient code based on defined specifications that you will help contribute to.
• Performing code reviews and providing peer coaching/guidance to other team members
• Automate platform deployment and management.
• Ensure strong adoption and integration of security best practices.
• Apply Data Governance best practices.
• Developing production-grade generative AI plug-ins, extensions and microservices.
• Develop platform requirements working with various IT stakeholders.
• Help in defining key platform performance metrics and ensure proactive response.
• Collaborate closely with data scientists, analysts, and other stakeholders to understand their data requirements and translate them into robust data solutions.
• Prepare environment dashboards and report on environment health, usage, and availability.
• Support the GenAI platform and its underlying solutions.
• Ensure a leading awareness of the market trends and opportunities on the subject matter.
• Produce and review Architecture documentation.
• Define best practices framework and guidelines.

What you bring to the table:

• Solid expertise on the topic of generative AI.
• Experience and know-how of CI/CD best practices with tools such as GitHub Actions.
• Experience using OpenAI ChatGPT APIs or Azure OpenAI or AWS Sagemaker.
• Technical leadership experience.
• Experience in multi-cloud administration (Azure, GCP, AWS).
• Strong experience with GitHub, Terraform, Ansible, Python.
• Solid understanding of AI engineering & Data Engineering.
• Deep knowledge of LLM usage and LLMOps.
• Solid knowledge of AI-OPS and anomaly detection.
• Comfortable with scripting or programming languages.
• Familiarity with observability and Site Reliability Engineering (SRE).

LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

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