Software Development Engineer, Persistent Connection Service (PCS)

Ring is seeking a Software Development Engineer to join the Persistent Connection Service team, where you'll build and maintain the foundational socket services that power device connectivity for millions of Ring devices worldwide.

You'll collaborate across Ring's software, firmware, and product organizations while working with AWS technologies to solve complex distributed systems challenges. Persistent Connection Service is a mission critical service which maintains persistent connections between Ring devices and Ring Cloud to enable two-way communication. The service processes billions of messages per day between Cloud and Devices. The team's challenges are availability, latency and critical process resilience. The team partners with all the Firmware teams and Cloud Services being the connectivity layer between the two.

Join us in building the next generation of smart home infrastructure that keeps families safe and connected.

Key job responsibilities
- Design and implement ultra-high-throughput backend services supporting millions of Ring devices and strict uptime requirements
- Build extensible services and data models that serve as the foundation for Ring's device connectivity and internal service ecosystem
- Drive technical excellence and establish engineering best practices
- Architect fault-tolerant distributed systems using AWS services, ensuring scalability from thousands to millions of concurrent device operations
- Partner with cross-functional teams to translate complex business requirements into robust technical solutions that enhance customer experience and security
- Lead operational excellence initiatives including monitoring, alerting, and automated testing to maintain our critical service dependencies
- Contribute to technical decision-making that influences Ring's device platform architecture and future product capabilities

About the team
Persistent Connection Service is a mission critical service which maintains persistent connections between Ring devices and Ring Cloud to enable two-way communication. The service processes billions of messages per day between Cloud and Devices. The team's challenges are availability, latency and critical process resilience. The team partners with all the Firmware teams and Cloud Services being the connectivity layer between the two.
- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team
- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience in one or more relevant front-end frameworks such as React, Angular, etc.
- Experience with Generative AI assisted development practices.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, ON, Toronto - ,.00 - ,.00 CAD annually