Merchandising Services Analyst (626)

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!Our core values: Integrity – We do what’s right, even when no one is looking. Improvement – We do it well. Then we do it better. Caring – We put ourselves in others’ shoes. Authenticity – We like people, not pretense. Determination – We kick down walls.

At Trail Appliances, delivering exceptional customer experience starts with having the right products, pricing, and promotions ready at the right time. As a Merchandising Services Analyst, you will play a key role in making that happen—ensuring the accuracy, speed, and quality of product and promotional data across our website and Microsoft Dynamics 365 (D365).

Reporting to the Manager of Merchandising Services, you will own the product backlog, coordinate product setup, and support promotion execution. Your work ensures that our customers, sales teams, and partners have reliable, up-to-date information to support every interaction.

As the Merchandising Services Analyst, you will

Own and Prioritize the Product Backlog

• Manage and prioritize product setup and updates to ensure timely and accurate launches.
• Drive product readiness across the website and D365 systems.

Execute Product Setup with Accuracy

• Set up and maintain product data including attributes, categorization, pricing inputs, services, and fulfillment requirements.
• Perform merchandising readiness checks to ensure products are complete and customer-ready.

Validate D365 Configuration

• Complete D365-specific setup checks to ensure products are configured correctly before flowing into sales, pricing, inventory, and order management processes.
• Support price agreement workflows through validation, documentation, and administrative coordination.

Support Promotion Execution

• Set up promotions on the website and support promotion configuration in D365.
• Validate offer details including timelines, eligibility, pricing, messaging, and coupon requirements.
• Ensure promotions are accurate, clear, and ready for customer engagement.

Collaborate Across Teams

• Partner with Merchandising, Purchasing, eCommerce, Marketing, Sales, and Technology teams to remove blockers and ensure smooth product and promotion launches.
• Communicate clearly to resolve data or system issues efficiently.

Drive Quality and Continuous Improvement

• Monitor and troubleshoot product and promotion setup issues, identifying root causes and escalating when required.
• Maintain SOPs, QA checklists, and reporting to support consistency and transparency.
• Identify opportunities to streamline processes and improve speed to market.

To be successful in this your, you bring

• Strong attention to detail and comfort working with product, pricing, promotion, and system data.
• Experience with ecommerce, ERP, PIM, or catalog management systems, Excel (Vlookup/Xlookup).
• Working knowledge of Microsoft Dynamics 365 (or the ability to learn quickly).
• Excellent organizational skills with the ability to manage competing priorities and deadlines.
• Strong QA mindset with the ability to identify and resolve data issues proactively.
• Clear and effective communication skills.
• A collaborative, cross-functional approach.
• Analytical thinking and a continuous improvement mindset.

Bonus points if you have

• Experience with Microsoft Dynamics 365 Finance & Operations or Commerce.
• Familiarity with tools such as Akeneo, Commercetools, , or Algolia.
• Knowledge of appliance categories, manufacturer data, or retail pricing structures.
• Experience supporting promotions, price agreements, or retail pricing workflows.
• Experience building SOPs, documentation, or operational reporting.
• Experience identifying opportunities to leverage AI or automation tools to streamline processes, improve data accuracy, and increase efficiency.

Who You’ll Work With

• Merchandising Services
• eCommerce
• Marketing (BC & AB)
• Purchasing (BC & AB)
• Retail and Online Sales Teams
• Business Solutions / Technology
• Finance & Pricing Administration
• Vendor and supplier partners

Work Environment

• Hybrid office environment based on business needs
• Standard business hours with occasional support during launches and key promotional events
• Minimal travel, with occasional stakeholder or store meetings

Why Trail Appliances

At Trail Appliances, we’re committed to helping our customers create homes they love. Behind every seamless shopping experience is a team that ensures the details are right. In this role, your impact will be seen across every product launch and promotion we bring to market.

$48,000 - $51,000 a yearINDHPWe inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.