Business Analysis Manager, Operational Excellence (Black Belt)

Note: this is an Individual Contributor role and a hybrid role

About the Role:
As a Business Analysis Manager, you will independently execute specialized tasks and support team projects to ensure quality outcomes. You will leverage your analytical expertise to drive significant business insights and process improvements, contributing to the achievement of strategic business goals.

Essential Duties:

Drive the strategy, definition and design of complex new or upgraded platforms, processes or projects

• Leads others in designing initiatives, identifying tools/technology and/or re-engineering processes to improve customer experience, productivity, quality and efficiency within the business
• Serve as an advisor to senior management, develop and maintain relationships with business owners, technical resources and internal teams
• Act as the ‘Voice of the Customer’ for process re-engineering and technology initiatives
• Leads the continuous evolution of platform, process and project strategy to grow revenue, improve operational efficiency, and satisfy business mandates.
• Support stakeholders in Sales, Service, Fulfillment, Product Management, Finance/Accounting, and technology in the creation of investment cases and project initiation documents
• Partner with business owners to analyze and fully understand project goals and objectives
• Translate approved investment cases and strategic objectives into business requirements briefs and system/functional requirements.
• Create use case documentation, process flows, paper prototypes/wireframes
• Determine the impact of new functionality to existing processes and functionality
• Ensure the final solution efficiently and effectively meets stakeholder needs through monitoring and trend analysis

Drive the development of new or upgraded customer-facing or internal platforms, processes or projects

• Act as the point person for clarification of specifications and requirements throughout development
• Collaborate with internal stakeholders and experts to generate optimal implementation solutions and validate the implementation approach.
• Review and ensure appropriate sign off on all project documentation
• Provide on-going/ad-hoc support for all internal teams throughout development
• Manage project team priorities; monitor project progress, ensuring progress continuously complies with defined charter, strategy, timelines, budgets and scope
• Identify and mitigate risks and issues that may delay release or increase costs
• Escalate or engage additional resources to resolve issues in a timely manner
• Keep project stakeholders informed of project progress and issues
• Assume final accountability for the success of each improvement initiative.

Facilitate a smooth transition of a quality project/upgrade to a production environment

• Support the preparation and execution of user acceptance tests and/or beta tests for external customers.
• Facilitate the transition of knowledge to the functional and supporting teams within the organization
• Monitor the release for acceptable performance and providing ongoing support and maintenance during the post-deployment phase.
• Participate in training initiatives to educate internal teams and end users
• Support internal teams to effectively utilize existing tools to perform daily activities.

Qualifications:

Education: Bachelor’s Degree or equivalent experience required

Experience: 6+ years in B2B SaaS environment in Business Analysis, Process Improvement, Operational Excellence, or other function that shows high organization and ability to execute, including:

• Leading outcome-driven projects - recommending and then also initiating and implementing process improvement initiatives (new process creation, solution mapping, simulation, etc.)
• Eliciting and documenting clear functional and detailed requirements, including process flows
• Demonstrating strong analytical and problem-solving skills.
• Defining solutions to operational and technical issues (e.g., applying business modeling concepts).
• Demonstrating ability to lead cross‑functional initiatives in a highly matrixed environment and influence senior stakeholders
• Collaborating across multiple internal teams, including technology partners
• Demonstrating strong written and verbal communication, especially when communicating complex ideas to senior stakeholders.
• Utilizing CRM & ERP systems (Salesforce; SAP).
• Utilizing Data Analysis Platforms (PowerBI)
• Utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Utilizing Project Management and Process Mapping Tools (JIRA, Monday.com, Asana; Microsoft Visio, Signavio).

Certifications

Required: Six Sigma Green or Black Belt Certification

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements.

Our Interview Practices

Compensation:

$89,600.00 - $157,000.00 USDThis role is eligible for Bonus.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.