About the Position:
This is a permanent part-time (RPT) support staff Bargaining Unit position reporting to the Dean, Global Engagement & Academic Services working 24 hours per week at an hourly rate of $26.05
The incumbent provides an array of administrative support duties to the Testing Services Department. This includes handling a variety of inquiries that require in-depth knowledge of college policies and procedures. The incumbent aids the entire Testing Services team, which includes clerical and administrative support for the delivery of the Testing Services programs. The incumbent answers or redirects inquiries, administers and schedules tests, and provides technical assistance in the use of accessibility tools.
Specific Accountabilities:
•Supports Testing Services, helping to maintain accessibility and accommodation testing support systems and tools
•Responds to student inquiries regarding their testing needs and facilitates communications to / from students regarding the provision of testing supports
•Administers and schedules tests; student and public, acting as scribe and/ or reader, and obtaining proctoring guidelines from faculty
•Provides technical assistance to students in the use of accessibility tools and forms; testing accommodation-related supports, specialized learning / assistive software
•Assists in maintaining/updating office operating procedures
•Provides support by handling various student and public test booking applications
•Works with Faculty to ensure test environment information is shared
•During peak times of the year, provides administrative assistance to Tutoring Services, including helping students with general inquiries, booking tutoring appointments, and directing learners to appropriate academic support resources
•In addition, could be required during peak times to assist with maintaining Tutoring Services schedules, records, and promotional materials to support the coordination and delivery of tutoring programs
•During peak times of the year, provide administrative assistance to the Academic Materials Coordinator, including support pop-up shop and operational logistics by helping prepare materials (labeling, sorting, assembling kits), maintaining inventory records, and assisting with basic POS tasks or customer inquiries
•Other duties as assigned
Qualifications:
•At minimum a 2 year post-secondary diploma preferably in Office Administration or Business, Social Science or an equivalent as deemed acceptable by the College
•Minimum 2 years practical front-line experience in a customer service / client service environment
•Excellent knowledge of and experience with computer applications and systems, including Microsoft Office and MS Teams applications
•Experience with case management systems, ClockWork; and student information systems, preferred
•Excellent customer service skills
Testing Services Office Assistant • Sarnia, Ontario, Canada
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