Customer service representatice - B2B

Summary Description

Our client, a global leader specializing in the design and distribution of technical solutions for the aerospace industry, is seeking an exceptional Customer Service and Inside Sales Representative to propel its Laval office forward. Following a period of significant commercial expansion marked by major agreements with leading aircraft manufacturers, the organization is looking to onboard a versatile and personable professional. This key role will serve as the backbone of daily operations and a trusted partner for clients. If you are looking for an autonomous work environment free of micromanagement, where your thoroughness and strong interpersonal skills will make a real difference every day, this Laval-based opportunity is the perfect fit for you.

Advantages
Benefits

Competitive Salary: A gross annual salary between $60,000 and $70,000, flexible based on the level of expertise you bring.

Bonus: A year-end bonus program tied to the team's overall sales performance.

Group Insurance: Comprehensive medical insurance coverage to take care of your health.

Vacation: A minimum of 3 weeks of vacation allocated right from your start date.

Work Environment: A warm, positive, and collaborative atmosphere within a human-scale organization.

Responsibilities
Responsibilities

As a Customer Service and Inside Sales Representative, your primary responsibilities will include:

Managing all communications (inbound and outbound calls, emails) with commercial clients to ensure an impeccable customer service experience.

Acting as an inside account manager, responding promptly to complex inquiries and ensuring thorough follow-up throughout the order processing cycle.

Proactively managing the database by entering, updating, and meticulously tracking strategic information within the CRM software.

Supporting sales growth by conducting regular follow-ups with the established clientele and identifying upselling and cross-selling opportunities.

Ensuring seamless daily coordination with local logistics departments as well as production teams based in the United States and France.

Qualifications
Required Qualifications

Proven and successful experience in B2B customer service, account management, or inside sales support, ideally within a manufacturing or industrial environment.

Full fluency in both French and English, both spoken and written, due to daily interactions with global subsidiaries.

Excellent computer literacy and the agility to work with ERP systems such as Sage X3 (or SAP), analytical tools like Power BI, and CRM software.

Natural interpersonal skills, strong active listening, and a solid ability to adapt to operational changes.

Previous work experience within highly specialized sectors (aerospace, automotive, or medical) is a major asset.

Justification for Language Requirement
The incumbent in this position is required to collaborate daily with production sites located in Pittsburgh and California, as well as with administrative teams at the headquarters based in France. As the majority of shared technological tools, technical specifications for chemical products, and internal corporate communications are managed exclusively in English, fluent mastery of this language is essential to ensure business continuity and operational safety.

Summary
Application Instructions

Are you excited by this opportunity and do you have the profile we are looking for? We invite you to submit your resume today to the following email address: elisabeth.parent@randstad.ca, making sure to include the job title in the subject line of your message.

Referral Program
Randstad values your network. If this position doesn't quite align with your aspirations but you know the ideal candidate to take on this challenge, please refer them to us. A generous referral bonus will be awarded for any recommended candidate who is permanently hired by our client.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.