Advance your career at FoxWise as a Deskside Support Specialist, providing technical support in a dynamic environment. Impact user experience through comprehensive end-user assistance across diverse platforms in Ontario. FoxWise is hiring a Deskside Support Analyst for a 16-month contract, potentially leading to permanent employment. You will play a key role in aiding clients through effective problem solving and support of multi-platform devices. This opportunity allows you to implement your knowledge in a culturally respectful firm focused on Indigenous communities. Key Responsibilities: • Assist users with technical queries and issues • Provide support via phone, chat, and in-person • Troubleshoot across Microsoft Windows and Apple macOS • Manage support for mobile devices and A/V equipment • Oversee incident management and request fulfillment Requirements: • Computer Science degree/diploma or equivalent experience • 2-5 years of experience in deskside support • Familiarity with ITIL practices preferred • Excellent communication and problem-solving skills • Understanding of Indigenous cultures is beneficial Utilize your professional skills to enhance client support and contribute positively to FoxWise in Ontario. #J-18808-Ljbffr
FoxWise Deskside Support Specialist • Oakville, Oshawa
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