Food & Beverage Manager (INSPIRE Participant - Leadership Development Program) - 18 month contract

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Palliser | A Legacy of Excellence, A Future of Possibility

For over a century, Fairmont Palliser has stood as Calgary’s most iconic hotel—a symbol of timeless elegance, heartfelt hospitality, and deep community roots. Since opening in 1914, we have welcomed dignitaries, trailblazers, and generations of guests with impeccable service and unforgettable experiences.

Our story is woven into the fabric of Calgary’s history, and our people are at the heart of it all. At Fairmont Palliser, we believe in creating a workplace where tradition meets innovation, where careers are cultivated, and where everyone is empowered to thrive. Whether you are just beginning your journey in hospitality or bringing years of experience to the table, here you will find a team that values connection, excellence, and purpose.

Join us in delivering elevated experiences and be part of a legacy that continues to shape the future of hospitality in Calgary.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Food & Beverage Manager (INSPIRE Participant - Leadership Development Program). Inspire and create the grandest experience for our guest, clients and colleagues every day.

What does INSPIRE offer you?

During a 18-month period, you gain valuable leadership experience as an Assistant Manager in our Front Office department.

Program features:

• A Peer Ambassador helps you settle into your role, your responsibilities, and life as a hospitality professional
• A Mentor guides your progress, allowing you to learn by example
• A Property Project provides you with the opportunity to shine, showcasing your skillset, and innovative attributes
• You can see a clear path to continuous improvement – through ongoing feedback. Checkpoints with your leadership team, ensuring you thrive in your program

About the Food & Beverage Manager Inspire position: Where Hospitality Begins.

As Food & Beverage Manager, you are responsible for the day-to-day operation and leadership of assigned Food & Beverage outlets and services within the hotel. Working closely with the Food & Beverage, Culinary teams, and fellow leaders, you will drive operational excellence, colleague engagement, guest satisfaction, and financial performance.

You are a hands-on leader who is passionate about hospitality, committed to developing talent, and dedicated to delivering exceptional luxury service experiences. Through innovation, strategic planning, and active leadership, you will contribute to the continued success and growth of the hotel’s Food & Beverage operations. Reporting to the Director, Food & Beverage.

Key Responsibilities

• Lead the daily operations of assigned Food & Beverage outlets and services, ensuring luxury service standards are consistently achieved
• Collaborate with culinary teams to ensure seamless front and heart-of-house operations.
• Oversee scheduling, labor management, colleague performance reviews, and departmental productivity
• Ensure operational readiness and excellence across all meal periods and service offerings.
• Provide leadership coverage and operational support across Food & Beverage departments as required
• Address guest concerns promptly and professionally, turning service recovery opportunities into positive outcomes
• Monitor guest feedback, online reviews, and social media channels to identify trends and opportunities for improvement
• Recruit, onboard, train, coach, and develop colleagues to support operational excellence
• Promote a positive workplace culture focused on engagement, accountability, and recognition
• Support the achievement of departmental revenue, profitability, and labor targets
• Assist with budgeting, forecasting, inventory controls, and cost management initiatives
• Analyze operational and financial results and implement action plans to improve performance
• Support promotional initiatives, activations, and marketing campaigns that drive business growth
• Ensure compliance with all food safety, sanitation, and hygiene standards
• Maintain awareness of and adherence to Alberta Health Services regulations and company policies
• Assist with the development and implementation of departmental policies, procedures, and service standards
• Perform other duties as assigned

Qualifications

What will you bring to this role?

• One year of previous experience in a similar position is an asset
• Proficiently operate and manage key software systems, including Silverware POS, OpenTable, Opera PMS, Outlook, and other relevant platforms to ensure operational excellence
• Be available to work a variety of shifts and days, as required by business levels and seniority
• Able to work in a fast-paced, high-volume Kitchen
• Should be able to handle multiple tasks in a timely manner
• Strong organizational skills
• A strong capacity to work with and motivate a culturally diverse work force
• Energetic, self-motivated, proactive, out-going, team-player

Additional Information

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees. Company-matched pension plan, as well as RRSP & TFSA options. Complimentary meal in staff cafeteria during shifts.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity:
We build trust through mutual respect and being authentic.

Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.