Senior Production Support Specialist (Client Connectivity, Payments) (10+ years) to maintain
- Full-time
Our financial services client is seeking a Senior Production Support Specialist (Client Connectivity, Payments) (10+ years) to maintain service stability and resolve critical incidents within banking technology
Join a global banking technology environment supporting corporate client connectivity and payment processing. This role ensures reliable and secure production operations by triaging incidents, coordinating recovery efforts, and communicating effectively with stakeholders. You’ll work closely with engineering, infrastructure, and vendor teams to restore services and prevent recurrence through root cause analysis and operational improvements. The assignment offers strong visibility within the financial technology operations landscape.
Contract, Toronto, Hybrid, 1 day a week
12 month
Must Haves
- 10+ years in production support or IT service management within banking technology or regulated environments
- Strong knowledge of IT infrastructure including on-prem and cloud systems with networking fundamentals
- Hands-on capability with Unix/Linux, SQL, and log analysis in distributed environments
- Experience using monitoring tools such as Splunk, AppDynamics, or Geneos
- Education in computer science, information technology, or related discipline
Nice to Have
- Knowledge of payments domain and connectivity channels
- Exposure to Oracle, MQ, WebSphere/Open Systems, or Java/J2EE platforms
- Experience with disaster recovery and resilience testing
- ITIL certification
- Familiarity with automation or productivity tools for documentation and analysis
Responsibilities
- Monitor and support production services, responding to incidents within agreed SLAs
- Perform initial triage using logs and data checks, implementing fixes where possible
- Coordinate recovery efforts with engineering, infrastructure, and vendor teams
- Provide accurate and timely communication on impact, recovery progress, and next steps
- Participate in root cause analysis and post-incident reviews
- Maintain operational documentation including runbooks and checklists
- Support change and release activities ensuring operational readiness and risk review