Research & Performance Manager

About Us

We are Edmonton’s Destination Management and Marketing Organization (DMMO). We also manage two of Edmonton’s award-winning venues, the Edmonton Convention Centre and the Edmonton EXPO Centre. We help tell Edmonton’s story, elevate the Edmonton experience, and drive inbound visitation and economic impact in the visitor economy.

Working together in a one-team approach aligned by our core values, Explore Edmonton’s business units’ market and sell Edmonton as a year-round destination to visit, work, and play in while also developing products and experiences that have a uniquely Edmonton flavour. And by incorporating the management of the city’s two award-winning venues into Explore Edmonton, we are uniquely positioned to attract major events, meetings, and conventions to our city, generating greater economic impact. While Explore Edmonton’s mandate is focused on generating inbound visitation, what we do and how we do it also enhances and amplifies the quality of life for Edmontonians. The people who live here are our greatest ambassadors, so making it easier for them to love our city makes it easier for us to sell it.

About Corporate services group

The Corporate Services Group is a team of service-minded individuals who are passionate about ensuring innovative, customer-focused business processes are developed and followed. This team serves multiple internal customers and is made up of key business enablers and trusted business partners who provide superior customer service through collaboration, innovation, partnerships, and leadership to ensure the best possible user experience. In alignment with the needs of Explore Edmonton, services include providing governance advice and support, offering scalable business solutions, and creating value for employees by building and facilitating connections across the organization.

About the Position

Explore Edmonton is seeking a Research & Performance Manager to join the Business Systems team. This team develops and maintains systems and processes that support business planning, performance management, and informed decision-making across the organization.

Reporting to the Director, Business Systems, the Research & Performance Manager is responsible for tracking, analyzing, and reporting organizational performance to various stakeholders. This includes identifying best practices and tools/systems for performance management. The role also conducts industry research in support of Explore Edmonton's operations, as well as organizational strategic and business planning. Using this information, the Research & Performance Manager helps identify opportunities and gaps and provides key data points to support decision-making.

What you'll do:

• Extract data from various systems and files for regular and ad hoc reporting on team and organizational performance
• Review and analyze performance measures for discrepancies, trends, and opportunities to support decision-making
• Overlay performance results with industry indicators to track organizational impact
• Prepare performance reports and presentations for management, the Board of Directors/Committees, and external partners
• Leverage performance measurement tools to support internal and external partners, including surveys and economic impact calculations
• Identify opportunities to improve the tracking and reporting of performance measures and evolve measures to better align with business needs
• Track and report on industry indicators for internal and external reporting purposes
• Review and analyze industry indicators for discrepancies, trends, and opportunities to support decision-making
• Conduct industry research and environmental scans to identify opportunities and key challenges for destination management and marketing organizations, industry partners, and the visitor economy
• Identify opportunities to improve the tracking and reporting of industry indicators and industry research
• Liaise with vendors providing performance measurement and industry indicator systems and tools for troubleshooting, service changes, and feedback
• Support business planning by managing the process to consolidate team plans and share cross-functional activities

What you bring:

• Post-secondary education in business, economics, research analytics, or an equivalent combination of education and experience
• 5–7 years of experience in performance management and/or data management
• 3–5 years of experience managing programs, projects, and/or teams
• Strong ability to collect and analyze both quantitative and qualitative data
• Detailed knowledge of performance management systems for organizations and teams
• Strong analytical skills with the ability to critically assess complex situations and communicate findings clearly to appropriate audiences
• Solid understanding of the tourism industry and visitor economy
• Proficiency with Microsoft Office applications
• Well-developed communication skills with the ability to lead discussions, facilitate consensus, and communicate complex tourism-related concepts and statistics
• Strong written and presentation skills
• Customer-service orientation with the ability to build and manage relationships
• Ability to function independently as well as part of a team to collaborate on solutions
• Excellent organizational skills and the ability to plan and manage multiple tasks
• Experience with CRM systems such as Simpleview, Power BI, and coding languages such as Python or R would be considered assets