Service Manager

Service Manager Heavy Equipment & Fleet Maintenance

Location: Mississauga, ON

Compensation: Approximately $,+ per year (Based on Experience)

Employment Type: Full-Time, Permanent

About the Opportunity

We are seeking an experienced Service Manager to lead the maintenance operations of a large construction, transportation, and winter maintenance fleet.

This is an excellent opportunity for a proven leader who combines strong technical knowledge with exceptional people management skills. The successful candidate will oversee a team of licensed technicians, apprentices, and support staff while ensuring equipment reliability, maximizing shop productivity, and supporting operational success across multiple divisions.

This role is ideal for an individual who has progressed from the tools into leadership and understands the balance between managing people, controlling costs, maintaining fleet readiness, and driving accountability throughout a busy maintenance department.

About the Fleet

The maintenance department supports a large and diverse fleet that includes:

Construction Equipment

• Excavators
• Wheel Loaders
• Skid Steers
• Asphalt Pavers
• Rollers and Compactors

Transportation & Support Fleet

• Dump Trucks
• Snow Plow Trucks
• Service Vehicles
• Pickup Trucks
• Trailers

Equipment Manufacturers

• CAT
• Volvo
• John Deere
• Peterbilt
• Western Star
• SANY

The fleet consists primarily of newer-model equipment and supports both construction operations and winter maintenance services throughout Ontario.

Key Responsibilities

Leadership & Team Development

• Lead, mentor, and support licensed technicians, apprentices, and shop personnel
• Foster a positive, accountable, and safety-focused work environment
• Conduct performance management, coaching, and employee development
• Assist with recruiting, onboarding, and retention of maintenance personnel

Shop Operations

• Oversee day-to-day maintenance department operations
• Assign and prioritize work orders
• Monitor technician productivity and shop efficiency
• Ensure repairs are completed safely, accurately, and on schedule
• Coordinate preventative maintenance programs and fleet inspections
• Manage equipment downtime and repair scheduling

Technical Support

• Provide guidance on complex diagnostics and troubleshooting
• Support technicians with difficult repairs and technical challenges
• Ensure proper repair procedures and maintenance standards are followed
• Maintain fleet reliability and operational readiness

Administrative Responsibilities

• Manage maintenance records and documentation
• Track repair costs, labor hours, and equipment performance
• Develop and manage departmental budgets
• Coordinate with vendors and suppliers
• Source parts and external services as required
• Support regulatory compliance and safety initiatives

Qualifications

Required

• Licensed T Truck & Coach Technician
• Previous maintenance leadership experience
• Strong understanding of fleet maintenance operations
• Experience managing technicians and shop personnel
• Valid G Driver's License
• Excellent organizational and communication skills

Preferred

• 510+ years of maintenance leadership experience
• Construction equipment experience
• Heavy equipment maintenance background
• Snow and ice operations experience
• Experience managing mixed fleets of on-road and off-road equipment

Technical Knowledge

Strong understanding of:

• Diesel Engine Systems
• Hydraulic Systems
• Electrical Diagnostics
• Air Brake Systems
• DEF & Emissions Systems
• Fleet Maintenance Programs
• Equipment Lifecycle Management
• Preventative Maintenance Planning

While this is primarily a leadership role, the successful candidate must be comfortable providing technical support and guidance when required.

Leadership Profile

The ideal candidate will be:

• A strong communicator
• Organized and detail-oriented
• Hands-on and approachable
• Results-driven
• Professional and accountable
• Customer-service focused
• Comfortable making decisions in a fast-paced environment
• Passionate about developing and mentoring technicians

Role Breakdown

Approximately:

• 60% Management & Administration
• 40% Technical Leadership & Shop Support

This is not a desk-only position. The Service Manager will maintain a visible presence within the shop while overseeing operational performance and supporting the team.

Compensation & Benefits

Compensation

• Approximately $,+ annually
• Compensation structure based on experience and qualifications
• Potential performance-based bonus opportunities

Benefits

• Comprehensive Medical Benefits
• Dental Coverage
• Company-Paid Work Apparel
• Boot Allowance
• Stable Year-Round Employment
• Leadership Development Opportunities

Why Consider This Opportunity?

• Lead a large and diverse fleet operation
• Join a stable and growing organization
• Manage modern construction and transportation equipment
• Play a key role in operational success
• Strong compensation package
• Long-term career growth potential
• Opportunity to build and develop a high-performing maintenance team

This is an outstanding opportunity for an experienced maintenance leader who wants to make a significant impact while leading a skilled team in a fast-paced and growing operation.