Talent.com
Alexa Translations
Remote Client Solutions SpecialistAlexa Translations • Edmonton, Alberta
Remote Client Solutions Specialist

Remote Client Solutions Specialist

Alexa Translations • Edmonton, Alberta
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Alexa Translations is a leading translation service provider that helps the world’s largest and most prestigious legal, financial and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach their business goals is the foundation of our success.
We have built best-in-class Artificial Intelligence (A.I.) machine translation technology that is specifically trained for the Canadian legal and financial markets. It delivers complex, industry-specific translations with unprecedented quality and unmatched speed. Job SummaryAs a Client Solutions Specialist, you will act as a key support to the Go-to-Market team, serving as a subject matter expert in the translation process. In this role, you will provide technical guidance on client calls, strategically recommend solutions tailored to client needs, and identify opportunities for growth. You will also ensure timely follow-ups and prioritize strong client relationships through clear communication, problem-solving, and technical expertise.
This position requires both strategic thinking and hands-on operational knowledge, enabling you to bridge client needs with our capabilities and deliver measurable business value.


Duties and Responsibilities
  • Monitor incoming requests and pending quotes to ensure each step is completed within the time frames of our company policy.
  • Receive and review inbound quote requests and contact clients to gain a better understanding of project scope and requirements.
  • Fully responsible for the life of the “quote”.
  • Work closely with Sales and Operations to ensure client needs are understood and met.
  • Coordination with the Linguistic Operations team during the pre-sale stage to ensure optimum results throughout the project once approved.
  • Follow up on quotes and client inquiries to demonstrate care, address objections proactively, and increase win rates.
  • Resolve client concerns by providing appropriate solutions and alternatives within agreed timelines, ensuring proper closure and satisfaction.
  • Identify product expansion, up-sell, and cross-sell opportunities within existing accounts and communicate them to the internal/external sales team (directors and managers).
  • Keep track of quote metrics (response times, client satisfaction, etc.) through the use of Client Relationship Management (CRM) tools and other systems.
  • Build and maintain relationships with clients by providing excellent customer service and support
  • Help develop proposals and respond to RFPs or RFQs
  • Attend industry events
Qualifications Experience
  • Minimum of 2 years in Project Management, ideally within the translation or localization industry.
  • Experience in translations, communications, or SaaS industries is a plus.
  • Proven experience working with middle and senior management in client or partner relationships.
Education
  • College diploma, university degree, or equivalent.
Skills and Competencies
  • Working knowledge and proficiency using a CRM software (Salesforce, Hubspot, etc.)
  • Superior organizational skills - able to work on multiple projects simultaneously, meet tight deadlines, manage changing priorities, and work under pressure.
  • Very strong work ethics and interpersonal skills are essential to develop trusted relationships.
  • Organized, analytical, and methodical with strong attention to detail.
  • Process-driven to ensure that the sales cycle is optimized and client retention is maximized
  • Ability to work independently and as part of a team.
  • Excellent written and verbal communication skills.
Language Requirements
  • Advanced French proficiency is an asset.


Create a job alert for this search

Remote Client Solutions Specialist • Edmonton, Alberta

Similar jobs

Remote Contract Surety Broker — 80% Commission + Equity

Ai Insurance Organization Inc.Edmonton, Division No. 11, CA
Remote
Full-time

A leading insurance provider in Canada is seeking a Licensed Broker for a remote role in contract surety.The successful candidate will develop new surety accounts and manage client relationships.Wi... Show more

 • Promoted

Remote Banking Integration Specialist

VeriParkEdmonton, Division No. 11, CA
Remote
Full-time

A global technology provider is seeking an Integration Specialist to enhance digital banking solutions by integrating core banking systems with modern channels.You will analyze banking systems and ... Show more

 • Promoted

Remote Client Support Associate with Flexible Scheduling Opportunities

American Income LifeEdmonton, Division No. 11, CA
Remote
Full-time

Discover a meaningful career as a Remote Client Support Associate.Engage with pre-qualified members and educate them on family benefit options while enjoying flexibility and remote work.This entry-... Show more

 • Promoted

Client Manager - Alberta

XeroxEdmonton, Division No. 11, CA
Full-time

A leading technology company committed to advancing the workplace experience.With a legacy of innovation across print technology, software, and services, we empower hybrid workforces and drive clie... Show more

 • Promoted

Remote Payments Sales Specialist for Partners

Jonas SoftwareEdmonton, Division No. 11, CA
Remote
Full-time

A leading software provider is seeking a Payment Sales Specialist to optimize partner relationships and uncover savings opportunities in payment processing.You will analyze merchant statements, cra... Show more

 • Promoted

Client Implementation Specialist (2+ yrs exp. customer-facing, billing/revenue software req.)

#twiceasnice RecruitingEdmonton, Division No. 11, CA
Full-time

Client Implementation Specialist (2+ yrs exp.Client Implementation Specialist (2+ yrs exp.Client Implementation Specialist (2+ yrs exp.Client Implementation Specialist (2+ yrs exp.Get AI-powered ad... Show more

 • Promoted

Remote Application Consultant Focused on IT Solutions and Client Training

Harris ComputerEdmonton, Division No. 11, CA
Remote
Full-time

Join our mission as an Application Consultant, offering expert guidance in a remote setup.Your role will center on facilitating IT transformations with a focus on tailored client engagement and sat... Show more

 • Promoted

Expert Sage Intacct Consultant for Remote Client Success

Aktion Associates CanadaEdmonton, Division No. 11, CA
Remote
Full-time

Join as a Sage Intacct Application Consultant dedicated to the construction industry.Lead implementation projects, ensuring client satisfaction through expert guidance and support.This role offers ... Show more

 • Promoted

Remote Private Client Advisor — Uncapped Earnings

Capital Markets Advisors LLCEdmonton, Division No. 11, CA
Remote
Full-time

A boutique executive search firm is looking for a Private Client Advisor to focus on new client acquisition in Canada.This remote role offers warm leads and emphasizes sales without portfolio manag... Show more

 • Promoted

Client Experience Specialist

Real Talk CareersSherwood Park, AB, CA
Full-time

About the job Client Experience Specialist.The Client Experience Specialist works as part of the Service Delivery Team to help build and enhance our Client’s overall experience.Key responsibilities... Show more

 • Promoted

Remote Strategic AI Contact Center Consultant

NTT DATA, Inc.Edmonton, Division No. 11, CA
Remote
Full-time

A leading tech service company seeks a Strategic AI Contact Center Solution Consultant to lead engagements focused on integrating AI into contact center operations.The role involves analyzing clien... Show more

 • Promoted

Remote Solutions Architect: Requirements & Tech Strategy

Programodo, LLCEdmonton, Division No. 11, CA
Remote
Full-time

A growing software development agency is seeking a Solutions Architect to translate business needs into scalable software solutions.The ideal candidate will have over 5 years of experience in softw... Show more

 • Promoted

Remote Client Support Associate | Flexible Schedule + Growth

American Income LifeEdmonton, Division No. 11, Canada
Remote
Full-time

A financial services company is seeking motivated individuals for a remote sales role.This position emphasizes building meaningful relationships with clients, providing education on benefit options... Show more

 • Promoted

Client Support Associate - Canada - Remote

HumiEdmonton, Division No. 11, CA
Remote
Full-time

Is it in your nature to always try and make others smile and feel at ease? Do your strong communication skills allow you to navigate the most challenging of situations? If these words resonate with... Show more

 • Promoted

Senior Mortgage Client Engagement Specialist

EQ BankEdmonton, Division No. 11, CA
Full-time

A financial institution in Canada is seeking a Senior Customer Engagement Specialist responsible for supporting reverse mortgage applicants.This role acts as a bridge between clients and various in... Show more

 • Promoted

Lead DevOps Innovations in a Remote Crypto Trading Team

NewtonEdmonton, Division No. 11, CA
Remote
Full-time

Join a progressive team dedicated to reshaping crypto trading in Canada.As a DevOps Engineer, you’ll enhance system deployments and ensure robust AWS infrastructure from anywhere in Canada.This vit... Show more

 • Promoted

FP&A Solutions Architect (Remote)

RivalEdmonton, Division No. 11, CA
Remote
Full-time

A fast-growing financial tech company is seeking a Solutions Consultant who is technically adept and financially fluent.In this role, you'll partner with Account Executives and Data Analysts to des... Show more

 • Promoted

Remote Client Solutions Specialist - $50,000 - $85,000 A Year - Remote - No Experience Required

AO NationEdmonton, Canada
Remote
Full-time

Flexible Remote Career | Training ProvidedWe’re looking for individuals who want more than just a job—this is a long‑term career opportunity in a growing industry.What You’ll Do- Connect with clien... Show more

 • Promoted

Remote Sales Professional Helping Clients with Financial Solutions

AO Globe LifeEdmonton, Division No. 11, CA
Remote
Full-time

Join a vibrant remote sales team where you guide clients towards effective financial solutions.Harness your strong communication skills to provide exceptional service while advancing your career in... Show more

 • Promoted

Digital Sourcing Solution Consultant (Contract/Remote)

ISG (Information Services Group)Edmonton, Division No. 11, CA
Remote
Full-time

A consulting firm in Toronto is seeking a Principal Consultant for Digital Sourcing Solutions to assist clients in enhancing their digital infrastructure.This remote position requires significant e... Show more