Service Coordinator

Our client, a leading company in the energy solutions industry, is seeking a Service Coordinator to join their team on an 11-month contract. This is an excellent opportunity for an organized, customer-focused professional who enjoys coordinating service activities, supporting operations, and working in a fast-paced environment.

This contract position is based in Bolton, ON, so applicants must be able to reliably travel to Bolton for work. The successful candidate will play a key role in supporting customers, coordinating service and installation activities, and ensuring orders are processed accurately and efficiently.

Advantages
11-month contract with an immediate start.
Location: Bolton, Ontario
Competitive pay of $23.00-$25.00 per hour, based on experience.
Opportunity to gain valuable experience with an established organization in the energy solutions industry.
Collaborative team environment with hands-on operational and customer service experience.

Responsibilities
Coordinate administrative, sales support, and service activities to ensure a high level of customer satisfaction.
Process customer orders, quotes, and order updates while maintaining accurate records in the system.
Provide customers with order status updates, shipping details, proof of delivery, and other related information.
Assist with resolving order discrepancies, product shortages, freight damage claims, returns, and credits.
Coordinate service appointments and product installations with internal teams and customers.
Enter inventory receipts and shipments into the system and assist with physical inventory counts and reconciliations.
Monitor service requests and follow up on outstanding items to ensure timely completion.
Track and escalate operational issues and corrective actions to meet service expectations and key performance indicators.
Support ISO documentation, document control, and general administrative functions.
Coordinate customs documentation and shipping activities for imported and exported products, including working with freight forwarders and inspection agencies as required.
Identify opportunities to improve operational efficiency and communication between departments.
Perform other administrative and service coordination duties as assigned.

Qualifications
High school diploma or equivalent required.
1-2 years of experience in order entry, customer service, service coordination, or a similar administrative support role.
Post-secondary education in Business Administration or a related field is considered an asset.
Must be able to frequently bend, twist, reach, stoop, kneel, and crouch.
Strong organizational skills with the ability to manage multiple priorities.
Excellent communication and customer service skills.
Proficiency with Microsoft Office and experience using ERP or order management systems is an asset.
Strong attention to detail and problem-solving abilities.

Summary
If you're looking for an ASAP-start, 11-month contract where you can apply your coordination and customer service skills while supporting a busy operations team, we'd love to hear from you. Please apply today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.