Operations Manager

Overview

Job Skills / Requirements

Posting Date: June 29 th , 2026

Internal Closing Date: July 7th, 2026

External Closing Date: August 7th, 2026

Shift : Monday to Friday 9:00AM - 5:30PM

Salary: $85,000-$100,000/annual salary

Paladin Security: Making the World a Safer and Friendlier Place!

Do you have exceptional customer service skills and a passion for leading people? Are you a strategic thinker who can manage complex operations, build strong client relationships, and inspire high-performing teams? If so, Paladin Security is looking for an experienced Operations Manager to join our leadership team.

At Paladin Security, we believe our people are our greatest asset. We promote from within, respect diversity, provide exceptional service, and create an environment where our employees can thrive and grow.

Position Overview

Reporting to the Director of Operations, the Operations Manager will be responsible for the overall operational delivery, client service excellence, and portfolio performance throughout the Hamilton, Niagara, and Kitchener regions. This leadership role is critical in ensuring contracted services are delivered to the highest standards while maintaining strong relationships with clients, employees, and community stakeholders.

The successful candidate will be based within the territory and will travel regularly throughout Hamilton, Niagara, and Kitchener to support operations, engage with clients, and provide leadership to management and frontline teams.

Key Responsibilities
• Foster and maintain strong partnerships with clients, stakeholders, and community organizations.
• Serve as the primary operational liaison between client groups and Paladin Security.
• Lead regular contract review and operational meetings with clients.
• Ensure services are delivered in accordance with contractual obligations and exceed client expectations.
• Identify opportunities for continuous improvement and enhanced service delivery.
• Develop and implement short- and long-term operational strategies across the Hamilton, Niagara, and Kitchener portfolios.
• Maintain a strong field presence through regular site visits, audits, and operational reviews.
• Provide leadership, direction, coaching, and mentorship to Site Supervisors, Client Service Managers, and other operational leaders.
• Build and maintain strong team engagement and employee relations.
• Monitor and evaluate performance across all assigned portfolios.
• Ensure monthly KPI reporting and client deliverables are completed accurately and on time.
• Manage portfolio performance to achieve revenue, margin, and budget objectives.
• Support scheduling and overtime mitigation strategies to improve operational efficiency.
• Ensure all services align with Paladin Security's Code of Ethics, policies, and client requirements.
• Assist in developing, implementing, and reviewing operational policies, procedures, and best practices.
• Support emergency response planning, testing, and continuous improvement initiatives.
• Ensure compliance with provincial regulations, licensing requirements, occupational health and safety standards, and client-specific expectations.
Qualifications:
• Minimum 3 years of security industry experience in a supervisory, management, or operational leadership capacity.
• Proven success managing multiple sites, clients, and large employee groups.
• Postsecondary education in Security Management, Criminology, Business Administration, or a related field is considered an asset.
• Willing to obtain Ontario Security Guard License
Why Join Paladin Security?
• Industry-leading culture focused on people and service excellence.
• Opportunities for growth and internal promotion.
• Collaborative and supportive leadership environment.
• Professional development and certification support.

Education Requirements (All)

College/University Education

Certification Requirements (All)

Valid G Licence

Additional Information / Benefits

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Educational Assistance

This job reports to the Director of Operations

This is a Full-Time position Monday to Friday 9:00AM to 5:30PM - timings may change based on operational needs.

Relocation is not provided and travel is required frequently