Talent.com
Equitable Bank
Senior Analyst, Analytics & InsightsEquitable Bank • Toronto
No longer accepting applications
Senior Analyst, Analytics & Insights

Senior Analyst, Analytics & Insights

Equitable Bank • Toronto
30+ days ago
Job type
  • Full-time
Job description

Main Activities

Customer Contact Center & Care Pod Analytics (70%)

  • Deliver analytics and insights for Contact Center performance (SLA, volumes, handle time, repeat contact, channel mix).
  • Build and maintain executive-ready Power BI dashboards and scorecards focused on clarity and decision-making.
  • Conduct root-cause analysis on call/chat drivers using structured and transcript data.
  • Partner with Contact Center leadership and Workforce Management on planning, performance, and operational decisions.
  • Support Care Pod initiatives (chatbots, routing, agent assist) with experimentation, rollout measurement, and impact analysis.
  • Translate prototypes (e.g., Figma) into production-grade analytics solutions, including data modeling and DAX optimization.
  • Act as an AI analytics partner, defining KPIs, monitoring adoption, and embedding insights into workflows.

Marketing Science & Growth Analytics (30%)

  • Support analytics across acquisition, onboarding, and lifecycle marketing.
  • Design and analyze A/B and multivariate experiments.
  • Build customer cohorts to evaluate campaign performance, retention, and engagement.
  • Develop dashboards and insights to track marketing performance and identify growth opportunities.
  • Translate findings into actionable recommendations for targeting, channel strategy, and prioritization.

Qualifications

  • 3–5 years in analytics, BI, or data-driven roles (financial services is an asset).
  • Strong SQL and Power BI (data modeling, DAX, dashboard design).
  • Experience with experimentation (A/B testing) and cohort analysis.
  • Proficiency in Python for statistical or analytical work.
  • Ability to analyze structured and unstructured data (e.g., transcripts, NLP tools).
  • Strong stakeholder management with ability to translate data into business insights.
  • Comfortable working cross-functionally (Operations, Marketing, Product, Data Science).
Create a job alert for this search

Senior Analyst, Analytics & Insights • Toronto

Similar jobs

Senior Analytics Engineer

Avison YoungToronto, ON, CA
Full-time

You are a high achiever looking to thrive in a fast-paced environment.You take pride in your own work but are comfortable collaborating with a team of highly motivated individuals.You can communica... Show more

 • Promoted

Senior Associate, Pyxis Analytics

Bain & CompanyToronto, ON, CA
Full-time

The Senior Associate, GTM Analytics’ primary responsibility is to support the Commercial team by analyzing Pyxis’ vast consumer transaction database and generating compelling insights to support th... Show more

 • Promoted

Senior Analyst, Business Intelligence and Analytics

Livingston InternationalToronto, Ontario, Canada
Full-time

Senior Analyst, Business Intelligence and Analytics.The Business Intelligence and Data Analyst will be responsible for transforming data into insights that drive business decisions.This role involv... Show more

 • Promoted

Kyriba Implementation Senior Analyst

Clearsulting LLCToronto, ON, CA
Full-time

Clearsulting is a global consulting company with the motivation to deliver positive change through digital finance.Our team consists of finance specialists that bring experience and technical capab... Show more

 • Promoted

US Corporates - Utilities, Senior Analyst - Toronto

Fitch RatingsToronto, ON, CA
Full-time

At Fitch, we have an open culture where employees can exchange ideas and perspectives throughout the organization, regardless of seniority.Your voice will be heard, allowing you to have a real impa... Show more

 • Promoted

Senior Manager for Data Analytics Solutions

Tiger AnalyticsToronto, ON, CA
Full-time

Drive transformative data solutions as a Senior Manager in Technology Consulting.Engage with clients globally to harness structured and unstructured data for innovative analytics solutions.The role... Show more

 • Promoted

Kyriba Implementation Senior Analyst

ClearsultingToronto, ON, CA
Full-time

Clearsulting is a global consulting company with the motivation to deliver positive change through digital finance.Our team consists of finance specialists that bring experience and technical capab... Show more

 • Promoted

Senior Analyst: Customer Insights & Growth Analytics

Loblaw DigitalToronto, ON, CA
Full-time

A leading eCommerce firm in Toronto is seeking a Senior Analyst to drive customer insights for enhancing marketing and product strategies.The role requires a Bachelor's degree and 2–5 years of expe... Show more

 • Promoted

Senior Analyst, Acquisition

Rogers BankToronto, ON, CA
Full-time +1

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and im... Show more

 • Promoted

Senior Data Analyst: End-to-End Analytics & AI Insights

Frontier Dental CAMarkham, York Region, CA
Full-time

A dynamic retail company in Markham is looking for a hands-on Senior Data Analyst to own the end-to-end analytics process.This role focuses on utilizing machine learning and data visualization to d... Show more

 • Promoted

Senior Analyst, Cs Strategy And Analytics - C$100,300 - C$135,700 A Year

ClioToronto, Canada
Full-time

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.We are transforming the legal experience for ... Show more

 • Promoted

Senior Data Analyst in Insights Development

Canadian Tire CorporationToronto, ON, CA
Full-time

Shape marketing effectiveness as a Senior Data Analyst.Your role will focus on delivering actionable insights into customer behavior through advanced data analysis and reporting tools.As part of th... Show more

 • Promoted

Senior Analyst, Financial Insights & Analytics

Four SeasonsToronto, ON, CA
Full-time

Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our ... Show more

 • Promoted

Senior Manager, Portfolio Analytics & Insights

Economical Mutual Insurance CompanyToronto, ON, CA
Full-time

Transform portfolio analysis at Definity as the Senior Manager focusing on scenario analysis and insights generation.Lead a dedicated team in achieving data-driven excellence within Personal Insura... Show more

 • Promoted

Senior Client Insights Analyst

Norton Rose FulbrightToronto, ON, CA
Full-time

The Senior Client Insights Analyst plays a vital role in the firm’s Pricing & Client Insights team, focusing on client portfolio and legal matter analytics and reporting.This includes developing da... Show more

 • Promoted

Senior Analyst - Underwriting Analytics & Strategy

Healthcare Insurance Reciprocal of Canada (HIROC)Toronto, ON, CA
Full-time

SENIOR ANALYST – UNDERWRITING ANALYTICS & STRATEGY.Senior Analyst – Underwriting Analytics & Strategy.Director, Underwriting and Reciprocal Services.Required to attend functions/meetings during off... Show more

 • Promoted

Senior Analyst, Marketing Insights & Analytics

IG Wealth ManagementToronto, ON, CA
Full-time

Canada, managing approximately $310 billion in assets as of December 31, 2025.It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mac... Show more

 • Promoted • New!

Senior Retail Insights Analyst (Hybrid)

NielsenIQToronto, ON, CA
Full-time

A market research company in Toronto seeks a Senior Analyst specializing in retail and consumer insights.This hybrid role requires strong analytical skills and the ability to build client relations... Show more

 • Promoted

Sr. Analyst, Analytics & Insights - C$85,000 - C$105,000 A Year

KlickToronto, Canada
Full-time

The Klick Group—comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures—is an ecosyste... Show more

 • Promoted

Turo Senior Analyst for Data Insights

TuroToronto, ON, CA
Full-time

Join Turo in Toronto as a Senior Data Analyst, focusing on delivering insights that drive business performance and profitability across the Canadian marketplace.This role is essential in harnessing... Show more