Talent.com
Leadership Connect
Remote Client Success ManagerLeadership Connect • Montreal, Quebec
Remote Client Success Manager

Remote Client Success Manager

Leadership Connect • Montreal, Quebec
30+ days ago
Job type
  • Full-time
  • Remote
Job description
Who are we?At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary, our premier information service is built for developing relationships that impact decisions in government, business, and media. Utilizing deep research expertise and cutting-edge technology, we help our clients win business and influence policy across various specialties and verticals. We are a close-knit team dedicated to helping each of our users make a difference.
Leadership Connect Canada (LCC), a subsidiary of Leadership Connect Inc., is our Canadian entity operating in the Quebec province. This opportunity requires an applicant to live and work within the Quebec province.
About the RoleLeadership Connect is actively seeking a Client Success Manager to expand our Client Success team, focused on adding value to our clients' experience. The Client Success team is critical to our clients solving their business challenges, providing the best insights and practices to maximize the functionality of Leadership Connect products. Client Success Managers regularly meet and engage with our clients, help to expand usage across accounts, and identify opportunities to better serve clients. This role is based remotely in the Quebec Province, reporting to the Client Success Team Leads.

Core Functions of the Role:

    • Driving user engagement through meetings with key account users both virtually and in person
    • Owning the user engagement and growth of your territory becoming the client SME on Leadership Connect products and the solutions available to a client
    • Onboarding new accounts, engaging and educating users on service best practices, positioning our clients to achieve their goals
    • Troubleshooting user challenges through creative engagement and problem-solving with the client's needs top-of-mind
    • Developing and expanding usage at all levels of an account, building advocacy with key account decision-maker
    • Collaborate with our content, product, and sales front office teams, providing user feedback to improve our product offers

About You:

    • 1-3 years of sales experience in a SaaS environment with a track record of user engagement and passion for problem-solving, preferably with Client Success experience
    • Driven by client interaction and improving user experience, connecting with users both over email, virtually, and in-person with excellent communication skills
    • Intellectually curiosity about Leadership Connect client organizations (e.g. government, large corporations, media, non-profits)
    • Strong organizational and time management skills
    • Proficient with a CRM, preferably Salesforce
    • You thrive in a fast-paced environment where you can contribute to the development and implementation of new processes
What Is It Like to Work Here?We foster an environment that encourages all our team members to excel by offering competitive compensation for top talent. We believe in creating a friendly and enjoyable workplace, with regular team-building events, happy hours, and more. Transparency is key within our company, and we hold monthly town halls led by our CEO to address questions regarding business plans, product direction, and company goals. In addition, we provide flexible PTO policies to ensure you can enjoy your time outside the office and focus on your personal life.
Are you ready to join our dynamic team and build meaningful relationships that make a difference? Apply today!
Benefits/Rewards:Awesome Extended Health Care PlanDental CareLife & Disability insuranceHealth spending accountsUnlimited PTO!12 Paid Holidays$3,000 Employee Referral ProgramEmployer contribution to VRSP Rewards and recognition programs If you’re excited about this role but don’t meet 100% of the requirements, we still want to hear from you! Leadership Connect is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply for jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to Leadership Connect we focus on evaluation based on key competencies needed for success in the position. We look forward to receiving your application!
Leadership Connect is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Create a job alert for this search

Remote Client Success Manager • Montreal, Quebec

Similar jobs

SaaS Customer Success Manager Role

VelixoMontreal, Montreal (administrative region), CA
Full-time

Enhance customer satisfaction as a Customer Success Manager.Lead clients through onboarding and renewal phases while leveraging data insights and partnership strategies in a fully remote role.You w... Show more

 • Promoted

Remote Mid-Market Customer Success Manager for Innovative Tech Platform

RiversideMontreal (administrative region), QC, CA
Remote
Full-time

Elevate customer relationships as a Mid-Market Customer Success Manager.Drive adoption and retention with strategic guidance on a cutting-edge AI-driven content creation platform.In this remote rol... Show more

 • Promoted

Manager, Customer Success Manager

BioRenderMontreal (administrative region), QC, CA
Full-time

Manager, Customer Success Manager.Manager, Customer Success Manager.Get AI-powered advice on this job and more exclusive features.At BioRender, we’re on a mission to accelerate the world’s ability ... Show more

 • Promoted

Strategic Customer Success Partner (Remote)

AmiliaMontreal, Montreal (administrative region), CA
Remote
Full-time

A dynamic SaaS company in Montreal is seeking a Customer Success Specialist.The role involves proactively managing client accounts, ensuring product adoption, and driving revenue growth through str... Show more

 • Promoted

Remote Client Success & Growth Manager

AO Globe LifeMontreal (administrative region), QC, CA
Remote
Full-time

A dynamic insurance company in Ontario is seeking a client success manager.This fully remote position focuses on connecting with clients to understand their needs and offer tailored solutions.The i... Show more

 • Promoted

Customer Success with iboss TAM

ibossMontreal (administrative region), QC, CA
Full-time

Drive customer success in cloud security as a Technical Account Manager with iboss.Leverage your technical skills to enhance client engagement and satisfaction.In your role as a Technical Account M... Show more

 • Promoted

Remote Customer Success Manager for Scalable SaaS Solutions

CanalsMontreal (administrative region), QC, CA
Remote
Full-time

Lead customer success initiatives as a Customer Success Manager in a fully remote environment.Drive onboarding, training, and retention strategies by leveraging your experience to ensure clients th... Show more

 • Promoted

Remote Mid‑Market SaaS Customer Success Manager

Riverside Technology, inc.Montreal (administrative region), QC, CA
Remote
Full-time

A leading tech company is seeking a Customer Success Manager to support SMB customers remotely from Toronto, Canada.The ideal candidate will leverage their customer success expertise to drive adopt... Show more

 • Promoted

Remote Client Success & Account Manager

Skillerszone LLCMontreal (administrative region), QC, CA
Remote
Full-time

A leading firm in client relationship management is seeking a representative to manage client relationships and drive new business opportunities.The successful candidate will oversee account manage... Show more

 • Promoted

Director of Client Delivery & Success

Chrono Innovation Inc.Montreal (administrative region), QC, CA
Full-time +1

Chrono Innovation is a fast-growing tech startup that provides a cutting-edge solution to help people manage their time more effectively.Our platform, Chrono Platform, is designed to optimize produ... Show more

 • Promoted

DeFi Success Lead

Monad FoundationMontreal (administrative region), QC, CA
Full-time

We believe that the Monad blockchain--the performant and parallel EVM Layer 1--will help decentralized apps eat the world.Monad Foundation, a core contributor to the Monad protocol, is looking for ... Show more

 • Promoted

Remote Director of Customer Success

CarriersEdgeMontreal (administrative region), QC, CA
Remote
Full-time

A progressive tech company in Canada is seeking a remote Director of Customer Success to oversee customer support and enhance team performance.The ideal candidate will have over 8 years of experien... Show more

 • Promoted

Remote Customer Success Lead (Contract)

Beyond Media Digital Inc.Montreal (administrative region), QC, CA
Remote
Full-time

A leading SaaS company is seeking a Temporary Customer Success Lead to provide maternity leave coverage.This remote role involves managing the Customer Success team, ensuring customer satisfaction,... Show more

 • Promoted

Remote Customer Success Manager: AI-Powered Growth

Motion (Creative Analytics)Montreal (administrative region), QC, CA
Remote
Full-time

A dynamic analytics platform company is seeking a Customer Success Manager to educate clients on creative strategy and help operationalize workflows.This role involves developing onboarding program... Show more

 • Promoted

Strategic Enterprise CSM - Remote

JitterbitMontreal (administrative region), QC, CA
Remote
Full-time

A leading iPaaS solution provider in Toronto seeks an experienced Customer Success Manager to engage with strategic customers and enhance their journey with the platform.The role involves managing ... Show more

 • Promoted

Remote Client Success Lead - Digital Marketing

School ResultMontreal (administrative region), QC, CA
Remote
Full-time

A digital marketing agency is hiring a full-time Client Success Representative to join its remote team.The role involves managing client relationships and campaigns, requiring strong project manage... Show more

 • Promoted

Remote Event Success Manager Role

EventMobiMontreal (administrative region), QC, CA
Remote
Full-time

Become a pivotal part of EventMobi as a Remote Event Success Manager, utilizing your event expertise to deliver outstanding experiences.Engage with clients to implement cutting-edge event technolog... Show more

 • Promoted

Strategic Client Success Manager Lead

BDO CanadaMontreal (administrative region), QC, CA
Full-time

Become a pivotal force in client success at BDO as the Strategic Client Success Manager Lead.Focus on governance and delivery excellence for Microsoft Business Applications engagements.This role is... Show more

 • Promoted

Customer Success Manager - (Remote - US)

JobgetherMontreal (administrative region), QC, CA
Remote
Full-time

Customer Success Manager - (Remote - US).Customer Success Manager - (Remote - US).Jobgether has ALL remote jobs globally.We match you to roles where you're most likely to succeed, and provide feedb... Show more

 • Promoted

Customer Success Manager

XiphosMontreal (administrative region), QC, CA
Full-time

Xiphos Systems Corporation (https://xiphos.For over 20 years, we have pushed the envelope of what is possible in NewSpace and secured the trust of various space agencies and space companies around ... Show more