Talent.com
Leadership Connect
Remote Client Success ManagerLeadership Connect • Burlington, Ontario
Remote Client Success Manager

Remote Client Success Manager

Leadership Connect • Burlington, Ontario
30+ days ago
Job type
  • Full-time
  • Remote
Job description
Who are we?At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary, our premier information service is built for developing relationships that impact decisions in government, business, and media. Utilizing deep research expertise and cutting-edge technology, we help our clients win business and influence policy across various specialties and verticals. We are a close-knit team dedicated to helping each of our users make a difference.
Leadership Connect Canada (LCC), a subsidiary of Leadership Connect Inc., is our Canadian entity operating in the Quebec province. This opportunity requires an applicant to live and work within the Quebec province.
About the RoleLeadership Connect is actively seeking a Client Success Manager to expand our Client Success team, focused on adding value to our clients' experience. The Client Success team is critical to our clients solving their business challenges, providing the best insights and practices to maximize the functionality of Leadership Connect products. Client Success Managers regularly meet and engage with our clients, help to expand usage across accounts, and identify opportunities to better serve clients. This role is based remotely in the Quebec Province, reporting to the Client Success Team Leads.

Core Functions of the Role:

    • Driving user engagement through meetings with key account users both virtually and in person
    • Owning the user engagement and growth of your territory becoming the client SME on Leadership Connect products and the solutions available to a client
    • Onboarding new accounts, engaging and educating users on service best practices, positioning our clients to achieve their goals
    • Troubleshooting user challenges through creative engagement and problem-solving with the client's needs top-of-mind
    • Developing and expanding usage at all levels of an account, building advocacy with key account decision-maker
    • Collaborate with our content, product, and sales front office teams, providing user feedback to improve our product offers

About You:

    • 1-3 years of sales experience in a SaaS environment with a track record of user engagement and passion for problem-solving, preferably with Client Success experience
    • Driven by client interaction and improving user experience, connecting with users both over email, virtually, and in-person with excellent communication skills
    • Intellectually curiosity about Leadership Connect client organizations (e.g. government, large corporations, media, non-profits)
    • Strong organizational and time management skills
    • Proficient with a CRM, preferably Salesforce
    • You thrive in a fast-paced environment where you can contribute to the development and implementation of new processes
What Is It Like to Work Here?We foster an environment that encourages all our team members to excel by offering competitive compensation for top talent. We believe in creating a friendly and enjoyable workplace, with regular team-building events, happy hours, and more. Transparency is key within our company, and we hold monthly town halls led by our CEO to address questions regarding business plans, product direction, and company goals. In addition, we provide flexible PTO policies to ensure you can enjoy your time outside the office and focus on your personal life.
Are you ready to join our dynamic team and build meaningful relationships that make a difference? Apply today!
Benefits/Rewards:Awesome Extended Health Care PlanDental CareLife & Disability insuranceHealth spending accountsUnlimited PTO!12 Paid Holidays$3,000 Employee Referral ProgramEmployer contribution to VRSP Rewards and recognition programs If you’re excited about this role but don’t meet 100% of the requirements, we still want to hear from you! Leadership Connect is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply for jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to Leadership Connect we focus on evaluation based on key competencies needed for success in the position. We look forward to receiving your application!
Leadership Connect is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Create a job alert for this search

Remote Client Success Manager • Burlington, Ontario

Similar jobs

Remote Mid-Market Customer Success Manager

RiversideMississauga, Peel Region, CA
Remote
Full-time

A leading tech company is seeking a Customer Success Manager to work remotely in Toronto, ON.You will manage SMB customer portfolios, drive adoption, and ensure successful outcomes.The ideal candid... Show more

 • Promoted

Remote Mid‑Market SaaS Customer Success Manager

Riverside Technology, inc.Mississauga, Peel Region, CA
Remote
Full-time

A leading tech company is seeking a Customer Success Manager to support SMB customers remotely from Toronto, Canada.The ideal candidate will leverage their customer success expertise to drive adopt... Show more

 • Promoted

Remote Customer Success Specialist — Grow Clients, Earnings

AO Globe LifeMississauga, Peel Region, CA
Remote
Full-time

A financial services company is seeking a Remote Customer Success Specialist to provide exceptional customer support and build lasting relationships with clients.This fully remote role offers flexi... Show more

 • Promoted

Customer Success Manager

KarbonMississauga, Peel Region, CA
Full-time

Karbon is the global leader in practice management software for growth‑minded accounting firms.Our award‑winning, highly collaborative cloud platform streamlines work and communication, enabling th... Show more

 • Promoted

Remote Client Success & Growth Manager

AO Globe LifeMississauga, Peel Region, CA
Remote
Full-time

A dynamic insurance company in Ontario is seeking a client success manager.This fully remote position focuses on connecting with clients to understand their needs and offer tailored solutions.The i... Show more

 • Promoted

Remote Client Success & Account Manager

Skillerszone LLCMississauga, Peel Region, CA
Remote
Full-time

A leading firm in client relationship management is seeking a representative to manage client relationships and drive new business opportunities.The successful candidate will oversee account manage... Show more

 • Promoted

Client Success Manager

Measure Marketing Results Inc.Oakville, ON, CA
Full-time

Growth & Customer Success Coordinator.You’ll work closely with senior team members across SEO, Paid Media, and Creative teams.Support client onboarding and ongoing communication.Assist in building ... Show more

 • Promoted

Remote Customer Success Manager for Scalable SaaS Solutions

CanalsMississauga, Peel Region, CA
Remote
Full-time

Lead customer success initiatives as a Customer Success Manager in a fully remote environment.Drive onboarding, training, and retention strategies by leveraging your experience to ensure clients th... Show more

 • Promoted

Dynamic Client Success Manager for Remote Customer Engagement

AO Globe LifeMississauga, Peel Region, CA
Remote
Full-time

Elevate customer satisfaction as a proactive Client Success Manager.Foster relationships and drive sales with tailored solutions while enjoying a flexible remote work environment.This position is c... Show more

 • Promoted

Client Success Manager - Digital & Performance Marketing

Measure Marketing Results Inc.Oakville, ON, CA
Full-time

Growth & Customer Success Manager.Be the Strategist | About Measure Marketing Results Inc.At Measure Marketing Results Inc.As a Great Place to Work® in Canada Certified company, we are proud of our... Show more

 • Promoted

DeFi Success Lead

Monad FoundationMississauga, Peel Region, CA
Full-time

We believe that the Monad blockchain--the performant and parallel EVM Layer 1--will help decentralized apps eat the world.Monad Foundation, a core contributor to the Monad protocol, is looking for ... Show more

 • Promoted

Customer Success Manager - (Remote - US)

JobgetherMississauga, Peel Region, CA
Remote
Full-time

Customer Success Manager - (Remote - US).Customer Success Manager - (Remote - US).Jobgether has ALL remote jobs globally.We match you to roles where you're most likely to succeed, and provide feedb... Show more

 • Promoted

Remote Customer Success Lead (Contract)

Beyond Media Digital Inc.Mississauga, Peel Region, CA
Remote
Full-time

A leading SaaS company is seeking a Temporary Customer Success Lead to provide maternity leave coverage.This remote role involves managing the Customer Success team, ensuring customer satisfaction,... Show more

 • Promoted

Remote Customer Success Manager - Growth & Adoption

KarbonMississauga, Peel Region, CA
Remote
Full-time

A growth-focused software company is looking for a Customer Success Manager to own a client portfolio and provide insights for their success.The role involves building strong relationships with cli... Show more

 • Promoted

Remote Mid-Market Customer Success Manager for Innovative Tech Platform

RiversideMississauga, Peel Region, CA
Remote
Full-time

Elevate customer relationships as a Mid-Market Customer Success Manager.Drive adoption and retention with strategic guidance on a cutting-edge AI-driven content creation platform.In this remote rol... Show more

 • Promoted

Remote Customer Success Manager: AI-Powered Growth

Motion (Creative Analytics)Mississauga, Peel Region, CA
Remote
Full-time

A dynamic analytics platform company is seeking a Customer Success Manager to educate clients on creative strategy and help operationalize workflows.This role involves developing onboarding program... Show more

 • Promoted

Client Relations Success Specialist

OSG CanadaBurlington, Halton Region, CA
Full-time

Take charge of client relations as a Client Relations Success Specialist, harnessing your sales and technical skills in a results-driven environment.Focus on building trust and driving growth with ... Show more

 • Promoted

Senior Manager of Customer Success – SaaS

BoomerangFXMississauga, Peel Region, CA
Permanent

BoomerangFX is more than just a tech company—it’s a movement revolutionizing private-pay healthcare.North America’s fastest-growing tech companies.Canada, 23rd in North America), we’ve scaled over.... Show more

 • Promoted

Client Success Lead, Events & Partnerships (Remote)

From Day One, Inc.Mississauga, Peel Region, CA
Remote
Full-time

A prominent media outlet is seeking a Client Success Manager to handle a growing roster of sponsors in a remote position.This role involves ensuring clients receive a positive return on their partn... Show more

 • Promoted

Strategic Enterprise CSM - Remote

JitterbitMississauga, Peel Region, CA
Remote
Full-time

A leading iPaaS solution provider in Toronto seeks an experienced Customer Success Manager to engage with strategic customers and enhance their journey with the platform.The role involves managing ... Show more