Experience and Skill Requirements:
A diploma program in a related discipline or 2 years of demonstrated collections experience.
Knowledge of commercial and residential lending products, related legal terminology, and provincial and federal legislations.
Ability to multi-task by navigating various systems while communicating with customers.
Strong active listening skills with the ability to engage with the customer.
Strong communication, problem solving, and negotiation skills.
Ability to show empathy yet remain firm; must be sensitive and able to handle difficult situations as the norm.
Must be self-motivated with the ability to complete critical tasks independently, with a sense of urgency.
Strong interpersonal and communication skills – written and oral.
Knowledge of PPlus and Collector systems are an asset.
Computer literate (MS Outlook, MS Word, Excel).
Strong attention to detail with an eye for accuracy.
Strong organizational skills.
Bilingual (French) is required.
Bilingual Customer Payments Specialist • Toronto
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