Talent.com
Leadership Connect
Remote Client Success ManagerLeadership Connect • Saanich, British Columbia
Remote Client Success Manager

Remote Client Success Manager

Leadership Connect • Saanich, British Columbia
30+ days ago
Job type
  • Full-time
  • Remote
Job description
Who are we?At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary, our premier information service is built for developing relationships that impact decisions in government, business, and media. Utilizing deep research expertise and cutting-edge technology, we help our clients win business and influence policy across various specialties and verticals. We are a close-knit team dedicated to helping each of our users make a difference.
Leadership Connect Canada (LCC), a subsidiary of Leadership Connect Inc., is our Canadian entity operating in the Quebec province. This opportunity requires an applicant to live and work within the Quebec province.
About the RoleLeadership Connect is actively seeking a Client Success Manager to expand our Client Success team, focused on adding value to our clients' experience. The Client Success team is critical to our clients solving their business challenges, providing the best insights and practices to maximize the functionality of Leadership Connect products. Client Success Managers regularly meet and engage with our clients, help to expand usage across accounts, and identify opportunities to better serve clients. This role is based remotely in the Quebec Province, reporting to the Client Success Team Leads.

Core Functions of the Role:

    • Driving user engagement through meetings with key account users both virtually and in person
    • Owning the user engagement and growth of your territory becoming the client SME on Leadership Connect products and the solutions available to a client
    • Onboarding new accounts, engaging and educating users on service best practices, positioning our clients to achieve their goals
    • Troubleshooting user challenges through creative engagement and problem-solving with the client's needs top-of-mind
    • Developing and expanding usage at all levels of an account, building advocacy with key account decision-maker
    • Collaborate with our content, product, and sales front office teams, providing user feedback to improve our product offers

About You:

    • 1-3 years of sales experience in a SaaS environment with a track record of user engagement and passion for problem-solving, preferably with Client Success experience
    • Driven by client interaction and improving user experience, connecting with users both over email, virtually, and in-person with excellent communication skills
    • Intellectually curiosity about Leadership Connect client organizations (e.g. government, large corporations, media, non-profits)
    • Strong organizational and time management skills
    • Proficient with a CRM, preferably Salesforce
    • You thrive in a fast-paced environment where you can contribute to the development and implementation of new processes
What Is It Like to Work Here?We foster an environment that encourages all our team members to excel by offering competitive compensation for top talent. We believe in creating a friendly and enjoyable workplace, with regular team-building events, happy hours, and more. Transparency is key within our company, and we hold monthly town halls led by our CEO to address questions regarding business plans, product direction, and company goals. In addition, we provide flexible PTO policies to ensure you can enjoy your time outside the office and focus on your personal life.
Are you ready to join our dynamic team and build meaningful relationships that make a difference? Apply today!
Benefits/Rewards:Awesome Extended Health Care PlanDental CareLife & Disability insuranceHealth spending accountsUnlimited PTO!12 Paid Holidays$3,000 Employee Referral ProgramEmployer contribution to VRSP Rewards and recognition programs If you’re excited about this role but don’t meet 100% of the requirements, we still want to hear from you! Leadership Connect is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply for jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to Leadership Connect we focus on evaluation based on key competencies needed for success in the position. We look forward to receiving your application!
Leadership Connect is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Create a job alert for this search

Remote Client Success Manager • Saanich, British Columbia

Similar jobs

Customer Success Manager - C$110,000 - C$140,000 A Year

EsusuOak Bay, Canada
Full-time

Esusu seeks a Customer Success Manager to ensure client satisfaction.Responsibilities include driving adoption, developing success plans, building client relationships, identifying growth opportuni... Show more

 • Promoted

Remote Management Consultant

Micro1North Saanich, British Columbia, CA
CA$50.00 hourly
Remote
Full-time

Management Consultant / Business Strategy Specialist.AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such ... Show more

 • Promoted

Remote Global Recruiter | Earn $3k-$11k per Placement

RecXchangeSidney, BC, CA
Remote
Full-time

A global recruiter collaboration platform offers a remote recruiter opportunity.You can earn from $3,000 to $11,000 per successful placement by accessing live client roles.Ideal for independent rec... Show more

 • Promoted

Customer Success Manager - C$61,000 - C$71,000 A Year

VeritreeSaanich, Canada
Full-time

The Customer Success Manager will cultivate customer relationships, ensure smooth onboarding, provide support, and identify upsell opportunities for Veritree. Show more

 • Promoted

Remote Recruiter Position with High Earning Potential Worldwide

RecXchangeSidney, BC, CA
Remote
Part-time

Elevate your recruitment game with a remote role focused on candidate placements.Earn between $3,000-$11,000 for each successful hiring.This Remote Recruiter position is perfect for those looking t... Show more

 • Promoted

Management Trainee

Enterprise HoldingsSidney, BC, CA
Permanent

Start your career with Enterprise Mobility! We’re.Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can coun... Show more

 • Promoted

Practice Manager/ Optician

I R I SSidney, BC, CA
Full-time

Are you looking for that next step in your career?.Do you want to work in a company where you’ll be appreciated?.Do you enjoy supporting your teams and motivating them for success?.If you answered ... Show more

 • Promoted

Airport Restaurant Manager — Lead Front & Kitchen Ops

SSP AmericaSidney, BC, CA
Full-time

A leading airport restaurant operator in Sidney, British Columbia is seeking an experienced Assistant Restaurant Manager.The role involves managing front of house and kitchen activities in a fast-p... Show more

 • Promoted

Remote Referral Partnerships Lead

Micro1North Saanich, British Columbia, CA
CA$30.00 hourly
Remote
Full-time

AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausNorth Saanich, BC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Practice Manager/ Optician

IRIS The Visual GroupSidney, BC, CA
Full-time

Are you looking for that next step in your career?.Do you want to work in a company where you’ll be appreciated?.Do you enjoy supporting your teams and motivating them for success?.If you answered ... Show more

 • Promoted

Earn Money By Taking Surveys - Remote

AlmediaSidney, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Advisor, Auto Insurance

WaypointCentral Saanich, Capital Regional District, CA
Full-time

As an Advisor, Auto Insurance, you will play a key role in our team of dedicated insurance professionals, delivering personalized services and experiences to clients at our branches.This role offer... Show more

 • Promoted

Program Manager/ECE – Full Time

Early Years BCSouthern Gulf Islands Electoral Area, BC, CA
Full-time +1

Mondays and Tuesdays: 12:15pm-4:45pm; Wed-Fri: 8:30am-4:30pm; plus 3.Hours Per Week: 36+ (position can also be configured as part-time, see other posting).Working Hours: Mondays and Tuesdays: 12:15... Show more

 • Promoted

Assistant Coffee Shop Manager

SSP Group plcSidney, BC, CA
Full-time

Victoria International Airport (YYJ) | Tim Horton's.Join Our Team as an Assistant Coffee Shop Manager in a dynamic airport restaurant environment!.Opportunity for quarterly bonus and year-end super... Show more

 • Promoted

Systems and Data Management Specialist

Terra Remote SensingNorth Saanich, Capital Regional District, CA
Full-time

Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.We are an international mapping company specializing in the acquisition, analysis, and production of s... Show more

 • Promoted

Assistant Coffee Shop Manager

SSPNorth Saanich, British Columbia (BC), CA
Full-time

Victoria International Airport (YYJ) Tim Horton's.Join Our Team as an Assistant Coffee Shop Manager in a dynamic airport restaurant environment!.Opportunity for quarterly bonus and year-end super b... Show more

 • Promoted

Plant Maintenance Leadperson

01701 Heidelberg Materials Canada LimitedNorth Saanich, British Columbia (BC), CA
Temporary

Heidelberg Materials is one of the world's largest suppliers of building materials.Heidelberg Materials North America operates over 450 locations across the U.Canada with approximately 9,000 employ... Show more

 • Promoted

Quality Assurance Manager

NexansSidney, BC, CA
Permanent

At Nexans our global vision is to electrify the future.For over a century, Nexans has played a crucial role in the electrification of the planet.With around 28,000 people in 42 countries, the Group... Show more

 • Promoted

Start Your Career as Management Trainee

Enterprise HoldingsSidney, BC, CA
Full-time

Embark on a vibrant career path with Enterprise Mobility as a Management Trainee in Sidney, BC! This program combines hands-on experience with essential training in customer service and business ma... Show more