Talent.com
Leadership Connect
Remote Client Success ManagerLeadership Connect • Dieppe, New Brunswick
Remote Client Success Manager

Remote Client Success Manager

Leadership Connect • Dieppe, New Brunswick
30+ days ago
Job type
  • Full-time
  • Remote
Job description
Who are we?At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary, our premier information service is built for developing relationships that impact decisions in government, business, and media. Utilizing deep research expertise and cutting-edge technology, we help our clients win business and influence policy across various specialties and verticals. We are a close-knit team dedicated to helping each of our users make a difference.
Leadership Connect Canada (LCC), a subsidiary of Leadership Connect Inc., is our Canadian entity operating in the Quebec province. This opportunity requires an applicant to live and work within the Quebec province.
About the RoleLeadership Connect is actively seeking a Client Success Manager to expand our Client Success team, focused on adding value to our clients' experience. The Client Success team is critical to our clients solving their business challenges, providing the best insights and practices to maximize the functionality of Leadership Connect products. Client Success Managers regularly meet and engage with our clients, help to expand usage across accounts, and identify opportunities to better serve clients. This role is based remotely in the Quebec Province, reporting to the Client Success Team Leads.

Core Functions of the Role:

    • Driving user engagement through meetings with key account users both virtually and in person
    • Owning the user engagement and growth of your territory becoming the client SME on Leadership Connect products and the solutions available to a client
    • Onboarding new accounts, engaging and educating users on service best practices, positioning our clients to achieve their goals
    • Troubleshooting user challenges through creative engagement and problem-solving with the client's needs top-of-mind
    • Developing and expanding usage at all levels of an account, building advocacy with key account decision-maker
    • Collaborate with our content, product, and sales front office teams, providing user feedback to improve our product offers

About You:

    • 1-3 years of sales experience in a SaaS environment with a track record of user engagement and passion for problem-solving, preferably with Client Success experience
    • Driven by client interaction and improving user experience, connecting with users both over email, virtually, and in-person with excellent communication skills
    • Intellectually curiosity about Leadership Connect client organizations (e.g. government, large corporations, media, non-profits)
    • Strong organizational and time management skills
    • Proficient with a CRM, preferably Salesforce
    • You thrive in a fast-paced environment where you can contribute to the development and implementation of new processes
What Is It Like to Work Here?We foster an environment that encourages all our team members to excel by offering competitive compensation for top talent. We believe in creating a friendly and enjoyable workplace, with regular team-building events, happy hours, and more. Transparency is key within our company, and we hold monthly town halls led by our CEO to address questions regarding business plans, product direction, and company goals. In addition, we provide flexible PTO policies to ensure you can enjoy your time outside the office and focus on your personal life.
Are you ready to join our dynamic team and build meaningful relationships that make a difference? Apply today!
Benefits/Rewards:Awesome Extended Health Care PlanDental CareLife & Disability insuranceHealth spending accountsUnlimited PTO!12 Paid Holidays$3,000 Employee Referral ProgramEmployer contribution to VRSP Rewards and recognition programs If you’re excited about this role but don’t meet 100% of the requirements, we still want to hear from you! Leadership Connect is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply for jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to Leadership Connect we focus on evaluation based on key competencies needed for success in the position. We look forward to receiving your application!
Leadership Connect is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Create a job alert for this search

Remote Client Success Manager • Dieppe, New Brunswick

Similar jobs

Customer Success Lead

Beyond Media Digital Inc.Moncton, Moncton Parish, CA
Temporary

Temporary Customer Success Lead (maternity leave coverage).Contract / Fixed-term (March 2026 – February 2027).Circuit Virtual Tours is a SaaS platform helping colleges and universities create immer... Show more

 • Promoted

Remote Project Manager: Collections Experience Lead

Iris Software Inc.Moncton, Moncton Parish, CA
Remote
Full-time

A leading financial services provider is looking for a Project Manager (Collections Experience) for a remote, long-term contract.The ideal candidate will have strong technical project management sk... Show more

 • Promoted

Remote Client Success & Growth Manager

AO Globe LifeMoncton, Moncton Parish, CA
Remote
Full-time

A dynamic insurance company in Ontario is seeking a client success manager.This fully remote position focuses on connecting with clients to understand their needs and offer tailored solutions.The i... Show more

 • Promoted

Remote Client Success & Account Manager

Skillerszone LLCMoncton, Moncton Parish, CA
Remote
Full-time

A leading firm in client relationship management is seeking a representative to manage client relationships and drive new business opportunities.The successful candidate will oversee account manage... Show more

 • Promoted

Strategic Enterprise CSM - Remote

JitterbitMoncton, Moncton Parish, CA
Remote
Full-time

A leading iPaaS solution provider in Toronto seeks an experienced Customer Success Manager to engage with strategic customers and enhance their journey with the platform.The role involves managing ... Show more

 • Promoted

Dynamic Client Success Manager for Remote Customer Engagement

AO Globe LifeMoncton, Moncton Parish, CA
Remote
Full-time

Elevate customer satisfaction as a proactive Client Success Manager.Foster relationships and drive sales with tailored solutions while enjoying a flexible remote work environment.This position is c... Show more

 • Promoted

Remote Customer Success Lead (Contract)

Beyond Media Digital Inc.Moncton, Moncton Parish, CA
Remote
Full-time

A leading SaaS company is seeking a Temporary Customer Success Lead to provide maternity leave coverage.This remote role involves managing the Customer Success team, ensuring customer satisfaction,... Show more

 • Promoted

Remote Customer Success Specialist — Grow Clients, Earnings

AO Globe LifeMoncton, Moncton Parish, CA
Remote
Full-time

A financial services company is seeking a Remote Customer Success Specialist to provide exceptional customer support and build lasting relationships with clients.This fully remote role offers flexi... Show more

 • Promoted

Remote Customer Success Specialist with Earning Potential and Growth

AO Globe LifeMoncton, Moncton Parish, CA
Remote
Full-time

Impact clients in a fully remote position as a dedicated Customer Success Specialist.Deliver exceptional support and build relationships while enjoying uncapped earning opportunities and comprehens... Show more

 • Promoted

Remote Mid-Market Customer Success Manager

RiversideMoncton, Moncton Parish, CA
Remote
Full-time

A leading tech company is seeking a Customer Success Manager to work remotely in Toronto, ON.You will manage SMB customer portfolios, drive adoption, and ensure successful outcomes.The ideal candid... Show more

 • Promoted

Customer Success Manager

IGTCity of Moncton, NB, CA
Full-time

At IGT, we consider the role of a Customer Success Manager (CSM) to be of utmost importance in helping our valued IGT ADVANTAGE customers achieve their strategic goals and maximize their investment... Show more

 • Promoted

IGT Customer Success Manager Position

IGTCity of Moncton, NB, CA
Full-time

Shape the future of customer relations as a Customer Success Manager at IGT in Vancouver.This role demands a blend of technical acumen and dedication to client satisfaction.As a member of IGT's cus... Show more

 • Promoted

Remote Customer Success Manager for Scalable SaaS Solutions

CanalsMoncton, Moncton Parish, CA
Remote
Full-time

Lead customer success initiatives as a Customer Success Manager in a fully remote environment.Drive onboarding, training, and retention strategies by leveraging your experience to ensure clients th... Show more

 • Promoted

Remote Mid-Market Customer Success Manager for Innovative Tech Platform

RiversideMoncton, Moncton Parish, CA
Remote
Full-time

Elevate customer relationships as a Mid-Market Customer Success Manager.Drive adoption and retention with strategic guidance on a cutting-edge AI-driven content creation platform.In this remote rol... Show more

 • Promoted

Customer Success Manager

JitterbitMoncton, Moncton Parish, CA
Full-time

Jitterbit is a leading data, application, and process workflow automation solution.Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experie... Show more

 • Promoted

Account Director for Growth & Client Success (Remote)

App Growth NetworkMoncton, Moncton Parish, CA
Remote
Full-time

A mobile app marketing agency in Metro Vancouver is seeking an experienced Account Director to oversee VIP client projects and identify growth opportunities.The role involves advising clients on ma... Show more

 • Promoted

Payments Contract Manager - Onboarding & Compliance(Remote)

VeemMoncton, Moncton Parish, CA
Remote
Full-time

A leading fintech company is looking for an experienced Contract Manager to support their Payments Compliance program while onboarding partners.This remote role requires expertise in payments compl... Show more

 • Promoted

Remote Head of Customer Success & Strategy

Kinsta®Moncton, Moncton Parish, CA
Remote
Full-time

A leading managed WordPress hosting provider is seeking a Head of Customer Success to shape its customer success strategy.The role involves overseeing initiatives to improve customer satisfaction, ... Show more

 • Promoted

Client Success Lead, Events & Partnerships (Remote)

From Day One, Inc.Moncton, Moncton Parish, CA
Remote
Full-time

A prominent media outlet is seeking a Client Success Manager to handle a growing roster of sponsors in a remote position.This role involves ensuring clients receive a positive return on their partn... Show more

 • Promoted

Customer Success Specialist (Remote - Canada)

Beyond Media Digital Inc.Moncton, Moncton Parish, CA
Remote
Full-time +1

Hiring has been closed for this position!.Feel free to apply and we'll consider your application when hiring opens back up again.Circuit Virtual Toursis unifying the visitor experience through virt... Show more