Firehouse Subs® is a fast-casual restaurant brand built around a passion for Hearty & Flavorful Food, Heartfelt Service, and Public Safety. Known for steaming hot subs piled high with quality meats and cheeses, Firehouse Subs combines great food with a genuine commitment to creating memorable guest experiences and serving the communities where we operate.
Today, Firehouse Subs is the fastest-growing QSR brand in Canada, with a rapidly expanding network of locally owned and operated restaurants across the country. Through the Firehouse Subs Public Safety Foundation®, the brand continues its commitment to supporting firefighters, first responders, and public safety organizations. At Firehouse Subs, our people are at the heart of what we do, and we are passionate about building strong teams, developing great leaders, and making a positive difference in the communities we serve.
Firehouse Subs, founded by real firefighters, is known for its hearty, flavor-packed subs and welcoming team environment. We are currently seeking dedicated and enthusiastic Assistant Manager to join our Kelowna location. The ideal candidate is customer-focused, dependable, and eager to contribute in a fast-paced food service environment.
The Assistant Manager position plays a key role in supporting the daily operations of the restaurant while ensuring Firehouse Subs standards for people, product quality, cleanliness, and an Exceptional Guest Experience are consistently achieved. The Assistant Manager also supports sales growth, operational excellence, and team development to help drive overall restaurant success.
Responsibilities
•Assist with ordering supplies and maintaining overall restaurant cleanliness and maintenance
•Ensure compliance with applicable legislation including food safety, health & safety, and employment standards
•Enforce and follow established Firehouse Subs operational procedures and brand standards
•Maintain high standards of guest service and hospitality
•Resolve guest concerns professionally and turn potentially negative situations into positive experiences
•Assist in implementing and supporting company incentive and performance programs
•Support staffing and scheduling to ensure proper coverage during all shifts
•Perform floor leadership duties and assist in various operational areas during busy periods to maintain optimal guest service levels
•Help coach, motivate, and support team members to achieve operational goals
What We’re Looking For
•A strong passion for customer service and hospitality
•Excellent communication and leadership skills
•Strong operational and organizational abilities
•A passion for coaching, mentoring, and developing team members
•Ability to thrive in a fast-paced environment
•Open availability
Qualifications
•1+ year of restaurant management experience required
•Excellent customer service and hospitality skills
•Experience handling cash transactions and basic financial reporting
•Familiarity with POS systems, Back-Office Software, and Google Docs/Sheets an asset
•Ability to lead a diverse team while promoting teamwork and collaboration
•Strong multitasking and problem-solving skills in a fast-paced environment
•Long-term commitment is required
Schedule Information:
•Open Availability 9:00 AM to 11:30 PM.
•Thursday, Friday and Weekend availability is mandatory.
•Holiday availability is preferred.
Additional Requirements:
•Applicants must reside in Kelowna.
•Only applicants who are genuinely interested in a career in the restaurant industry should apply.
•Candidates with strong references preferred.
•Driving – Class 5
•Food Handler Certificate
Assistant Manager • Kelowna, BC
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