Stage Experience and Services Manager, Stores

Stage Experience and Services Manager, Stores

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 290808

Store Name/Number: ON‑Masonville (0852)

Address: 1680 Richmond St N, London, ON N6G 3Y9, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Vacancy Status: This position is for an existing, open vacancy

Role Overview

As the next Client Experience & Beauty Services Manager at Sephora, you will directly influence the client experience and overall store performance. This dual-focused role leads both the sales floor—our “Stage”—and its team of Leads and Beauty Advisors, as well as the Beauty, Skincare, and Fragrance Studio, including the Paid Services Beauty Advisor (PSBA) team who deliver personalized 1:1 services. With a strong emphasis on coaching and development, you will inspire and guide your teams to deliver exceptional client service and exceed company goals. Additionally, you will drive client engagement by innovating and executing in‑store events and classes. This role reports to the Store Director and collaborates closely with the Store Operations and Talent Manager.

Key Responsibilities

• Training & Development: Conduct Beauty Advisor training for new hires and existing team members. Facilitate “Welcome to Sephora” and “Sephora 101” sessions as needed. Oversee development and certification processes while fostering opportunities to enhance artistry skills.
• Embracing Innovation: Ensure beauty advisors are trained adequately and are leveraging technology innovations within services while assisting clients to provide an elevated in‑store experience.
• Client Experience: Manage the Services online reservation system, including publishing Beauty Advisors' availability and class schedules. Ensure adequate staffing to maintain smooth client flow and efficient check‑in process.
• Visual Merchandising: Assist the Operations team by ensuring merchandising concepts and sales floor visuals align with company standards. Maintain a clean, organized sales floor and manage tester and supply levels. Execute visual merchandising updates and ensure timely replenishment when new inventory is added.
• Vendor Management: Ensure all beauty advisors properly engage with all store brands visiting the store. Ensure all brand representatives effectively train and coach staff on their products. Provide feedback on brand training effectiveness when possible.

Qualifications

• Minimum of 2‑4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.
• Proven track record of coaching a team to company expectations and a passion for training, development, and education.
• Entrepreneurial mindset with a history of generating business or executing events that create meaningful connections with the community and clients.
• Ability to maintain composure and possess strong managerial courage to have tough conversations when needed.
• Excellent time management skills that extend to your team and their efficiency.
• Bonus: Passion or background in makeup artistry or skincare services.

We encourage you to apply even if you do not meet every requirement. Bring relevant experience and a passion for what we do.

Location, Availability, & Physical Requirements

On‑site: Work at the specified location.

Scheduling: Flexibility is key. Availability during evenings, weekends, and holidays is required.

Physical Requirements: Ability to bend, stretch, lift and carry up to 50 pounds.

Compensation & Benefits

Range: CAD$54,800.00 – CAD$68,500.00, plus performance‑based bonuses, competitive benefits, and robust learning and development initiatives. Final pay will depend on qualifications and other legitimate business factors.

Benefits include access to extended health and life insurance, customizable coverage options, paid time off, and product discounts.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we utilize Artificial Intelligence technologies in our recruitment process to assist with initial screening and evaluation.

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