Account Manager, Special Servicing and Loan Workouts

Who Are We?

At CMLS Financial, we strike a unique balance: the financial strength of a 50-year industry leader with the energy of a dynamic, fast-paced firm.

• Growth & Exposure: With over $45 billion in assets under administration, our "booming" business means you gain high-level exposure and real opportunities for career advancement.
• Supportive Culture: We are professional yet enjoyable. We provide a challenging environment supported by a team that wants you to succeed.
• National Reach: Work with Canada's most prominent banks, investment managers, and pension funds from a platform with offices coast to coast.

Work Location

This is a hybrid role open to candidates in Vancouver, BC.

Why We Are Hiring

Commercial real estate default volumes are at historic highs, and CMLS Financial's Special Servicing team is at the centre of the action. As market conditions have intensified, so has the complexity and volume of files requiring close attention — from enforcement proceedings to loan restructuring to investor reporting obligations.

We are building out a dedicated Special Servicing and Loan Workouts unit and are looking for a sharp, organized Account Manager to anchor it. This role is a foundational hire: you will help establish how the team operates, bring structure to a fast-moving environment, and grow alongside the function as it scales.

What You'll Be Doing

• Run monthly CMHC reporting and investor reporting independently, ensuring accuracy and timely delivery to internal and external stakeholders
• Maintain comprehensive case documentation for all default and special loan files, so the team always has a clear, current record of where each file stands
• Keep the team organized across active files, escalation timelines, and regulatory obligations — you are the operational backbone of the unit
• Support preparation of credit memos and approval recommendations for default and program loans, including updated underwriting analysis
• Coordinate with legal counsel, internal teams, and external stakeholders as files move through enforcement or restructuring proceedings
• Track and flag emerging risks or deadlines across the portfolio so nothing falls through the cracks
• Contribute to process improvement efforts that increase transparency, consistency, and reporting accuracy across the team

What You Bring

• 2+ years of experience in mortgage servicing, credit analysis, loan workouts, or collections
• Working knowledge of mortgage legal framework, loan agreements, and security documentation, with comfort interacting with legal counsel
• Functional Excel proficiency: you can work with spreadsheets, build reports, and handle the data demands of a reporting-heavy role
• Strong organizational and documentation habits: you naturally bring structure to ambiguous situations
• Excellent written and verbal communication skills, with the ability to communicate clearly across internal teams and external parties
• Ability to manage multiple priorities and deadlines independently in a fast-paced environment

Nice-to-Have

• Commercial mortgage servicing or default management experience
• Familiarity with CMHC-insured loans, CMBS structures, or institutional lending programs
• Experience preparing or reviewing credit memos, loan modification proposals, or restructuring recommendations
• University degree in Business, Finance, Accounting, or Real Estate

This Role Might Be for You If

• You are the kind of person who instinctively creates order out of chaos: you notice when something isn't documented and fix it without being asked
• You enjoy understanding the full picture, not just completing tasks — you want to know why a loan is in default, not just how to fill in the report
• You work well autonomously and are comfortable figuring things out once you understand the business context
• You thrive in an environment where the work is complex, consequential, and always evolving

Interview Process

• Recruiter Screen (30 min): A quick intro call to learn about your background and give you a real picture of the role.
• Discovery Call (30 min): A conversation with the hiring manager to dig into your experience and assess mutual fit.
• Take-Home Case Study: A chance to showcase your skills through a practical exercise relevant to the role.
• Case Study Interview (60 min): A deep dive into your submission, with time to get to know some team members and ask about the role and company.
• Final Non-Technical Interview (60 min): You'll meet with the recruiter and two additional stakeholders for a final conversation before a decision is made.
• Offer Stage: Pending successful background and role-specific vetting checks, you’ll receive a formal offer to join the team.

Supporting Your Life at CMLS

• Comprehensive Health Coverage: Top-tier extended health, dental, and vision coverage, featuring 100% drug coverage.
• Health & Wellness Spending Account: A $1,500 combined annual flex fund for things like gym memberships or extra medical needs.
• Generous Paid Time Off: 4 weeks of vacation plus 8 personal floater days.
• Retirement Savings: Access to a group RRSP/DPSP plan featuring competitive company-matching contributions.
• Telemedicine Services: Access via Dialogue and coverage for licensed practitioner services.
• Family Support: Robust Maternity and Parental Leave Top-Up programs.

Equal Opportunity Employer

CMLS Financial is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified candidates, including Indigenous peoples (First Nations, Inuit, and Métis), persons with disabilities, women, and members of visible minorities and LGBTQ2+ communities.

Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.

Ready to Join Us?

We value your interest in CMLS Financial. We review applications immediately and will continue until the position is filled. While we thank all applicants for their time, please note that we will only contact those selected for an interview.

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The pay range for this role is:
85,000 - 100,000 CAD per year(Vancouver)

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