Food Service Supervisor

In 1964, the first Tim Hortons® restaurant in Hamilton, Ontario opened its doors and Canadians have been ordering Tim Hortons iconic Original Blend coffee, Double-DoubleTM coffees, Donuts and Timbits® in the years since. Over the last 55 years, Tim Hortons has captured the hearts and taste buds of Canadians and has become synonymous with serving Canada’s favourite coffee. Tim Hortons is Canada’s largest restaurant chain operating in the quick service industry with nearly 4,000 restaurants across the country. More than a coffee and bake shop, Tim Hortons is part of the Canadian fabric and guests can enjoy hot and cold specialty beverages – including lattes, cappuccinos and espressos, teas and our famous Iced Capps® – alongside delicious breakfast, sandwiches, wraps, soups and more.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

Join our growing team! We are looking for a Food Service Supervisor!

As a Team Leader, you are an enthusiastic role model and motivate team members to deliver exceptional service for every guest, every time. You build positive relationships with a team of diverse members. As a passionate team leader, you believe in the importance of training team members to ensure high standards of guest service, quality and cleanliness are achieved. Through your knowledge of the quick service industry you take pride in supporting the Owner in the day-to-day operations of a fast paced restaurant.

In this position you will:

• Manage the shift by ensuring your team has all the tools they need to succeed

• Follow Tim Hortons standards and guidelines when preparing products for our guests as well as follow all operating guidelines for each piece of equipment

• Help train, and coach a diverse team to achieve and maintain Tim Hortons high standards of operation

• Promote a respectful team environment and work with team members with open communication and understanding

• Assist Manager with inventory and ordering

Why work for us?

• Scholarship program

• Fast paced work environment

• Potential to grow

• Competitive wages

• Extended Health/Dental benefits available

• Meal plan

• Volunteer opportunities

Previous experience in a supervisor or team lead role is an asset. * Previous experience in the food service or restaurant industry is preferred. * Strong communication skills with the ability to coach and motivate team members. * Knowledge of food safety practices and safe handling procedures. * ServeSafe Food Safety Training (or willingness to obtain it). * Ability to oversee daily operations and ensure shift tasks are completed on time. * Capability to lead by example and maintain a clean, organized work environment. * Customer-focused mindset with the ability to resolve service concerns professionally. * Ability to follow brand standards, recipes, and operational procedures. * Experience training or onboarding new team members is a plus. * Comfort working in a fast-paced environment and managing multiple priorities. * Availability to work flexible hours, including mornings, evenings, weekends, and holidays as needed. * Understanding of basic food preparation workflows, quality checks, and inventory awareness. * Dependable and punctual with a strong commitment to attendance and reliability. * Willingness to support food service needs during high-volume periods.