LensCrafters - Store Manager 3 - #961 Rideau Centre, Canada

Overview

LensCrafters is a place for visionaries. We have a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight because quality care helps us see the joy in life, learning from the best makes us all better, and continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. We are committed to taking care of you so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world‑class vision care products. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eye‑care industry.

General Function

The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

Major Duties & Responsibilities

• Ensure the LensCrafters team provides unsurpassed customer service.
• Provide training and coaching to the team leveraging company‑provided programs.
• Analyze reporting to create and implement action plans to improve store KPIs, including net promoter score, sales to plan, customer count, complete pair, labor, training saturation, exam growth, and others.
• Attract and hire highly engaged team members to ensure the store has the right people in the right place at the right time.
• Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Takes pride in the store and guides the team to execute all operational, inventory, and visual tasks to guidelines flawlessly, ensuring the best customer and patient experience.
• Ensure all company‑approved safety programs are implemented and maintained consistently per standards to maintain a safe and functional working environment.

Basic Qualifications

• High school graduate or equivalent.
• 4+ years of management/supervisory experience.
• Comprehensive knowledge of operations, processes, and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash register, computers, and calculators.
• Ability to manage time under aggressive deadlines.

Preferred Qualifications

• College degree or equivalent.
• State licensure (if applicable) and/or ABO certification in non‑licensed states.
• LensCrafters Final Inspector certification.
• LensCrafters Quality, Fitting and Adjusting Program.
• Previous experience in customer service and retail.
• Knowledge of current store merchandise.
• High level of business acumen, including detailed knowledge of the LensCrafters dashboard.

Pay and Benefits

Pay range: $63,573.46 – $110,471.33. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. You may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Opportunity Employer

EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the U.S. receive preference in accordance with Tribal Law.

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