Product Manager

Founded in 2014, EERS is a global Centre of Excellence in Hearing Sciences, bringing together more than 30 engineers and research scientists. Our multidisciplinary expertise spans audio, biomechanics, embedded systems, in‑ear voice technologies, noise control, and speech communication.

We develop innovative solutions that enhance human interaction in challenging environments through communication, hearing protection, wellness monitoring, biometric sensing, and brain–computer interfacing. Our technologies are deployed worldwide through collaborations with leading OEMs, including several that have become ANSI standards.

EERS is redefining communication in MRI and interventional MRI environments through advanced in-ear acoustics, real-time signal processing, and patient‑centric audio solutions. We’re looking for a market-facing Product Manager who can translate complex technical, regulatory, and clinical requirements into clear value propositions, launch-ready collateral, and scalable go‑to‑market programs. This role sits at the intersection of product, marketing, clinical, and engineering, turning acoustic innovation and FDA‑grade documentation into stories that resonate with radiology leaders, clinicians, and hospital administrators.

Responsibilities

• Own the market narrative for EERS’ MRI Audio Platform and related products, translating technical specifications, acoustic performance data, and clinical workflows into compelling customer-facing messaging, demos, and sales tools.

• Partner with acoustic, signal processing, and hardware engineers to distill design inputs, verification reports, and risk analyses into simple, accurate product positioning, value drivers, and objection‑handling guides for commercial teams.

• Collaborate with regulatory and quality teams to convert FDA/Health Canada submissions, IFUs, and labeling requirements into clear customer education content, FAQs, and field training materials while staying within compliance boundaries.

• Lead VOC (voice of customer) discovery with radiologists, MRI technologists, nurses, and hospital administrators to understand pain points in communication, workflow, and patient anxiety in MRI and iMRI environments.

• Build and maintain market requirement documents (MRDs) and light but precise PRD-style specs that clearly articulate clinical use cases, user journeys, and commercial acceptance criteria for new features and products.

• Define and track key product and commercial metrics (adoption, utilization, NPS, attachment rate per scanner, impact on sedation rates or scan repeats) in collaboration with sales, clinical partners (e.g., Mayo, Cook), and leadership.

• Support GTM planning and launch execution: packaging, pricing input, messaging frameworks, content calendars, and launch readiness for channel partners and direct sales in North America and targeted international markets.

• Create and maintain a library of market-facing collateral: pitch decks, one-pagers, clinical workflow diagrams, website and landing page briefs, explainer scripts, white-paper outlines, and conference booth messaging.

• Serve as the “product voice” in customer meetings, conferences, and KOL discussions, clearly explaining the technology stack (e.g., D.E.L., in-ear biomechanics, audio suite) in non‑technical language that aligns with clinical and economic value.

• Track competitive activity in MRI audio, patient experience, and interventional imaging, and generate concise battlecards and opportunity briefs for leadership and commercial teams.

• Work with clinical and marketing teams to identify and shape case studies, pilot programs, and early‑access initiatives that demonstrate measurable impact on patient anxiety, workflow efficiency, and safety.

• Contribute to roadmap discussions by synthesizing market, regulatory, and technical signals into clear prioritization recommendations, balancing innovation, risk, and time‑to‑market

Qualifications

• 4+ years in product management, product marketing, or technical marketing for complex B2B or healthcare technology products.

• Demonstrated ability to translate technical documentation (e.g., engineering specs, risk assessments, or validation reports) into accessible content for non‑technical stakeholders.

• Strong written communication skills with a portfolio of market-facing materials (one-pagers, decks, websites, sales enablement, or clinical-facing content).

• Experience working closely with engineers and designers, ideally in hardware, signal processing, audio, or medical devices.

• Comfort operating in a highly regulated environment, with discipline around version control, documentation, and sign‑off workflows.

Nice To Haves

• Experience in medical devices, digital health, or imaging (MRI, CT, OR) with exposure to FDA, Health Canada, or EU MDR processes (e.g., 510(k), clinical evaluations, labeling reviews).

• Familiarity with standards and guidance related to medical device usability, risk management, or acoustic safety (e.g., IEC/ISO guidelines).

• Background or strong interest in acoustics, audio signal processing, hearing science, or human factors in noisy environments (aviation, industrial, call centers, etc.).

• Experience building content for clinical audiences (radiologists, anesthesiologists, technologists, nurses) and hospital economic buyers (department heads, procurement).

Depending on the daily tasks to be performed, working from home may be possible.

If you are meticulous, a problem solver, and a team player, you will feel right at home. Please send your cover letter and resume to jobs@eers.ca OR submit them through our EERS Career platform.