Employee Housing Coordinator & Operations Lead

Imagine starting each day surrounded by breathtaking mountain views in a community driven by adventure and genuine connections. As the Employee Housing Coordinator and Operations Lead at Sun Peaks, you’ll create a welcoming home for the vibrant team members who make our resort extraordinary. In this dynamic role, you’ll play a crucial part in the employee experience, ensuring staff feel valued, comfortable, and supported. Through efficient housing operations, engaging resident events, and exceptional service, you’ll foster an environment where employees can thrive and deliver world-class guest experiences while embracing all that Sun Peaks has to offer. If this sounds like the role for you, apply today!

Compensation Information: $44,000 to $50,000 per annum (depending on experience and education)

Physical Requirement: Medium; work activities involve handling loads up to 20kg; predominantly in an indoor setting.

This job position requires physical presence at the designated location.

The perks and benefits you’ll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our ‘Pay for Performance’ incentive bonus program (after qualifying period), awarded to top performers

Skills you bring with you:

• 2–4 years of experience in housing operations, hospitality, administration, customer service, or property management.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications.
• Valid BC Driver's License.
• Flexibility to work evenings, weekends, and on-call shifts as required.

Preferred Assets:

• Post-secondary education in Business Administration, Hospitality, Human Resources, or a related field.
  Experience with property management, housekeeping, or light maintenance.
• Knowledge of workplace health and safety practices.

Primary Responsibilities:

Housing Operations & Resident Experience

• Coordinate resident check-ins, check-outs, room assignments, transfers, and key distribution.
• Maintain resident records, occupancy tracking, and housing documentation.
• Administer housing agreements, deposits, and related paperwork.
• Serve as the primary point of contact for residents.
• Support policy enforcement and conflict resolution.
• Coordinate resident communications and engagement initiatives.
• Maintain inventory of housing supplies and resident items.

Property Operations & Facility Support

• Conduct routine room and building inspections.
• Coordinate maintenance requests with internal departments.
• Support cleanliness standards in units and common spaces.
• Perform light maintenance tasks.
• Assist with furniture and appliance replacement.
• Support snow removal and safe building access.
• Maintain operational logs and records.

Leadership & Operational Support

• Provide leadership support in the absence of the Employee Housing Manager.
• Participate in emergency response and health and safety initiatives.
• Support onboarding and training of team members.
• Contribute to process improvements and seasonal operations.

Why join us?

We are Canada’s second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That’s why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you’ll get to feel part of our special community right away. You and your wellbeing matter to us; you’ll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.