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Canadian-Tire-Corporation,-Ltd.-1
Service AdvisorCanadian-Tire-Corporation,-Ltd.-1 • Pickering
Service Advisor

Service Advisor

Canadian-Tire-Corporation,-Ltd.-1 • Pickering
30+ days ago
Job type
  • Full-time
Job description

Job Summary

The Service Advisor works in a fast‑paced automotive service centre environment, communicating directly with customers and service centre employees, managing customers’ needs and expectations regarding maintenance and repairs.

Benefits

  • Friendly team
  • Continued career opportunities
  • Profit‑sharing (conditions apply)
  • Employee discount
  • Diverse, inclusive and safe working environment
  • Work‑life balance
  • Flexible work hours
  • Ongoing training and learning
  • Scholarship opportunities
  • Reward and recognition program
  • Group benefit plan (conditions apply)
  • On‑site parking
  • Public transportation nearby
  • Free coffee
  • Community involvement
  • Locally owned business
  • and more

Responsibilities

  • Greet, assist and thank customers in a friendly manner, over the phone and in person.
  • Offer professional and knowledgeable advice to build customer trust and loyalty.
  • Listen actively to identify customer concerns and problems with regards to repair and maintenance of their vehicle.
  • Prepare work orders and review estimated costs with customers.
  • Manage customers’ expectations of when their vehicle will be ready.
  • Act as a liaison between customers and service centre employees.
  • Schedule service appointments.
  • Ensure compliance with health and safety regulations.

Requirements / Skills

  • Knowledge of automotive mechanics
  • Ability to work shifts (days, evenings, week‑ends and holidays)
  • Approachable
  • Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
  • Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
  • Strong communication and interpersonal skills
  • Strong computer skills
  • Ability to plan, organize, delegate and follow‑up on daily tasks
  • Valid driver’s licence for province of employment
  • Good working knowledge of COSTAR (asset)
  • Experience in a similar role (asset)

EEO Statement

Our store is dedicated to promoting diversity, inclusion and belonging in the workplace. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Vacancy Type: New

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Service Advisor • Pickering

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