Consultant, Jupiter and Siebel Operations & Data Support

Job Type: Permanent
Work Model: Hybrid
Reference code: 133578
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Burlington, ON; Kitchener, ON; Ottawa, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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Support end-to-end delivery for Salesforce and Siebel, turning product strategy into trusted, high-quality execution across critical platforms that power Deloitte’s Opportunity-to-Engagement lifecycle.

What will your typical day look like?

As a Consultant within the Business Integration Systems (BIS) team, you will play a key role in supporting the quality, stability, and day to day operability of Jupiter and Siebel CAEA. This role combines responsibilities across testing, production support, and data governance, ensuring releases are well tested, business disruptions are minimized, and core data remains accurate and trusted.

You will work closely with BIS, Global and IT team members as well as Data Governance, and Business Operations stakeholders to support monthly releases, manage post release activities, and address data quality and operational issues as they arise.

Key Responsibilities
• Support UAT and regression testing for system releases; develop and maintain test scenarios for key business processes and data flows.
• Track, document, and triage defects and production issues through resolution and validation.
• Track and report on delivery health against KPIs (e.g., backlog, defects, cycle time) to identify issues or areas for improvement.
• Support post-release hypercare, operational monitoring, incident triage, and root cause analysis.
• Run reports and data analysis to support better data practices.
• Perform data quality checks, remediation, and cleanup across core data elements.
• Maintain data standards and reference data in alignment with governance guidelines.
• Partner with stakeholders to identify recurring quality or operational issues.
• Support BIS projects through documentation and testing.
• Contribute to release readiness activities and provide operational input into delivery planning.
• Assist with business user inquiries and coordinate with support teams as needed.
• Supports adoption & change management efforts.

About the team

Business Integration Services (BIS) work closely with leadership across internal stakeholders to optimize and advance Opportunity to Engagement (O2E) solutions and support delivery. This close collaboration is essential to enable strong end to end solutions and drive effective execution across the interconnected capabilities.

Enough about us, let’s talk about you

You are someone with these required skills, experience & qualifications:
• 2–4+ years of experience supporting enterprise systems, testing, or operations.
• Experience with UAT, regression testing, or production support for CRM or business applications.
• Strong attention to detail and a quality focused mindset.
• Experience working with structured data and supporting data quality or governance activities.
• Ability to analyze issues, identify root causes, and follow through on resolution.
• Strong written and verbal communication skills.
• Comfort working in fast paced, collaborative environments with multiple stakeholders.
• Ability to manage competing priorities and respond effectively to operational demands.

It would be great for you to have some of these nice to haves as well:
• Familiarity with Opportunity to Engagement (O2E), CRM, or professional services environments.
• Exposure to data management, reference data maintenance, or reporting support.
• Experience supporting monthly release cycles or change initiatives.
• Multilingual capabilities (English/French/Spanish).
• Experience with providing customer support.
• Familiarity with SAFe methodologies.
• PMP certification.
• Experience with Salesforce.

Total Rewards

The salary range for this position is $47,000 - $78,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.