Relief Community Support Worker (3 Positions Available)

Employment Type: Relief Work Hours: Varied as needed Salary: $28.82 per hour (L4) Location: 389 Church St, Toronto, ON M5B 2E5 Application Deadline: Monday, July 06, 2026 JOIN OUR TEAM Join YWCA Toronto, where intersectional feminism, community voices, and social justice drive lasting change.

We welcome women and gender diverse people of all identities into a workplace rooted in equity, collaboration, and inclusion.

The Relief Community Support Worker is responsible for working in collaboration with tenants to implement community development initiatives, with the goal of creating a dynamic and inclusive community, engagement with broader community, and effective strategies to meet the emotional, practical and social support needs of the tenant community.

ABOUT YWCA TORONTO – HOUSING SUPPORT PROGRAM, CHURCH STREET YWCA Toronto Church Street facility includes 120 units of permanent housing.

The Case Worker is responsible for providing case management support to women and gender diverse people including: individuals with complex mental health issues and who are chronically homeless or at risk of homelessness; individuals transitioning from provincially-funded institutions and service systems such as hospitals or prisons; Indigenous women/two-spirit people.

The program goals include housing stabilization, harm reduction, and health promotion.

Individual and group support assists tenants to identify and build the skills required to address the barriers they experience in their lives and to maintain their housing.

KEY RESPONSIBILITIES Assists tenants to assume and maintain their tenancy obligations; Provides crisis prevention, intervention and counseling for participants to respond to crisis in ways that support individual and community well-being; Models and coaches’ tenants to use conflict resolution and mediation skills to support positive relations between tenants; Assists tenants to problem solve and access relevant community supports; Engages with the staff team in reflective practice to ensure the development and implementation of quality programs and services; Participates in creating a collaborative and dynamic team environment; Ensures accurate, timely documentation of program and tenant support initiatives, QUALIFICATIONS General knowledge of an academic or technical discipline normally acquired through the completion of an undergraduate degree (example: Community Worker) (Cases for Equivalency will be considered) ; Over 3 years through 5 years’ experience working in a supportive housing setting in a direct service setting with children, youth and adults who experience impacts of poverty, homelessness/ under-housing, violence/trauma, mental health/addictions/ or concurrent disorders; Demonstrated experience in cultivating leadership within groups Supportive counseling and group-work approach that is flexible client-centered and strengths-based; Life Skills certificate an asset; Arts based and social media skills an asset; Working knowledge of the Residential Tenancies Act, Housing Services Act and Ontario Human Rights Code; Excellent crisis intervention and conflict mediation skills, with ability to remain calm in crisis; Proven experience working independently, developing and facilitating groups; Ability to deliver culturally sensitive services; Very good knowledge and understanding of community resources; Familiarity with Windows and Excel programs; Excellent oral and written communication; Ability to work within an anti-oppression and feminist framework; Knowledge of a second language or culture an asset; Valid driver’s license and access to a vehicle is an asset.

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring.

YWCA Toronto is a unionized workplace.

Staff are represented by CUPE Local 2189.

These positions are not within the Bargaining Unit.

Please indicate on your cover letter if you are an employee of YWCA Toronto.

Posting Date: June 26, 2026 YWCA Toronto transforms lives.

As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health Please note: A vulnerable sector police reference check is required by the successful candidate before hiring.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code.

We encourage applications from women and gender-diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities.

If contacted, please advise us if you require any accommodation.

While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto may use AI-supported tools to assist with parts of the recruitment process; all hiring decisions are made by people and guided by our commitment to equity and fairness.

YWCA Toronto is a Scent-Sensitive Workplace.

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