Directeur des solutions numériques | Digital Solutions Director

Date Posted: 2026-06-16

Country: Canada

Location: CA-QC-LONGUEUIL-J01 ~ 1000 Blvd Marie-Victorin ~ J01 BLDG

Job Title: Digital Solution Director

Company: Pratt & Whitney Canada (P&WC) is a global leader in the aerospace industry, headquartered in Longueuil, Quebec. We manufacture next‑generation engines that power the world’s largest fleet of business, general aviation, and regional aircraft and helicopters.

Position Type: Full‑time, Monday to Friday, flexible hours, on‑site in Longueuil.

Why join our team

As part of the Business Development team, you will drive high‑impact, strategic digital initiatives that shape the future of our global Aftermarket business. You will lead transformative projects, enhance customer experiences, and influence the company’s direction.

What will your day look like?

Manage a team of 18 professionals and 60 external experts across North America and India.

Oversee customer‑facing digital applications and lead two key supporting organizations: Customer Master Data and the Contact Center.

Lead strategic initiatives: Aftermarket Data Governance with PWUS and RTX, adoption of Agile, and advancement of the Digital Product approach across P&WC.

Key Impact Areas

• Influence the overall Aftermarket organization, Finance and Global Trade, ensuring synchronized digital strategies across global teams.
• Shape and execute strategies for software development, contact center operations, and Customer Master Data management.
• Deliver innovative solutions to address long‑standing challenges such as governance for Customer Master Data and implementing omnichannel customer service capabilities.

Primary Responsibilities

• Ensure 24/7 availability of customer‑facing applications and subsystems.
• Oversee the Customer Master Data team to maintain data quality and respond quickly to customer inquiries.
• Lead continuous improvement projects, ensuring alignment with scope, budget, and timelines.
• Drive modernization of eCommerce platforms (UX/UI) and support Connected Services portfolio and PWC Transformation initiatives.
• Develop and maintain a long‑term vision/roadmap to enhance customer service with modern methodologies, innovative digital tools, and scalable solutions.
• Promote Agile methodology and Digital Product lifecycles to improve operational efficiency.
• Lead Aftermarket data governance with PWC United States and RTX.
• Manage and oversee a significant annual operating budget, including strategic partnerships with key external vendors.
• Drive digital revenue growth through online platforms, supporting service programs, technical publications, and spare parts.
• Oversee Tech Pubs publishing, maintenance, and ePLM budget management.
• Manage the budget for connected aftermarket CAPEX and Managed Services.
• Coordinate and manage relationships with digital partners.
• Lead deployment and execution of the eCommerce strategy.

What do you need to be successful?

Qualifications

• Bachelor’s or Master’s degree in Science, Technology, Engineering or Mathematics (STEM) or a relevant field.
• Minimum 14 years of relevant experience, or a Master’s degree with at least 12 years of experience in:
• Software development lifecycle
• Budget planning
• Project management and control
• Coaching and HR development skills
• Business case development
• Strategic alliances
• Extensive knowledge of Aftermarket services, global customer support, and internal finance/IT processes.
• Proven ability to manage complex projects and multi‑stakeholder initiatives.
• Strong communication and leadership skills with influence and conflict resolution experience.
• Experience leading teams from different countries and cultures.
• Track record of supporting a global customer base through customer service organizations and digital platforms.
• Ability to understand and adapt to legislation of different countries when developing digital solutions.

Although the workplace is francophone, a working knowledge of English is required for daily documentation and communication with international customers, suppliers, and colleagues.

What do we offer?

• Pension and savings plan with employer contributions
• Group insurance program
• Opportunities for advancement (career progression)
• Merit or recognition program
• Health and wellness program, including virtual health care
• Recreational and sports club
• Nearby daycares
• Transportation accessibility or public transit program and free parking

Working at Pratt & Whitney Canada

We consider applications from all qualified candidates and adopt principles of equal employment. All qualified applications will be carefully considered without regard to ethnicity, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or other protected characteristics.

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