Process Optimization - Operations Analyst, Deloitte Global Technology

Job Type: Permanent
Work Model: Remote
Reference code: 133727
Primary Location: Toronto, ON
All Available Locations: Toronto, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

What will your typical day look like?

As a member of the Process Optimization team, the Operations Analyst enables day-to-day operations of the team by supporting intake administration, dashboards maintenance, reporting, governance materials, and program logistics. This role provides analytical, documentation, and facilitation support, enabling leadership to make informed decisions using accurate process metrics, initiative status, and timely insights. Strong analytical and quantitative skills, attention to detail, and the ability to manage data quality, reporting cadence, and cross-team coordination are important for success in this role.

Key Responsibilities:

• Collaborate with leaders to support the ongoing review, identification and intake of process optimization opportunities, validating for completeness, accuracy and program alignment
• Assist in facilitating project prioritization assessments, initial business case review and drafting communications with key stakeholders (team leadership & members, LSS SMEs, Green Belt project leads
• Maintain portfolio dashboards and KPI reporting by refreshing data, performing data-quality checks, identifying exceptions, and highlighting stalled items or missing information
• Prepare governance materials for reviews, tollgates, and leadership meetings, including status packs, action logs, decision tracking, and follow-up items
• Provide analytical and visualization collaboration through process mapping, data pulls, trend analysis, and leadership-ready reporting using tools such as Power BI, Excel, and Tableau
• Support Process Optimization team across program operations (strategic projects & Green Belt initiatives) through coordination of communications, schedules, records, templates, and documentation storage
• Produce newsletters, articles, and community posts to drive Lean Six Sigma community engagement, including, sharing achievements and coordinating meetings or forums where applicable to communicate current events/activities
• Collaborate with Process Optimization leaders and project stakeholders to understand reporting requirements, ensuring that reporting requirements are produced timely with accurate insights and that documentation/materials are maintained, stored and version-controlled appropriately
• Provide meeting and workshop support by capturing notes, tracking actions, preparing follow-ups, and helping maintain reusable templates and process documentation
• Research best practices and support continuous improvement by identifying opportunities to strengthen reporting, templates, workflows, and team operations

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let’s talk about you

Required:

• Bachelor’s degree or equivalent experience; majors in IT/CIS/Business preferred, with other majors considered
• At least 5 years of experience in business process support, reporting, program operations, or project coordination, preferably in a global organization
• Lean Six Sigma Green Belt certification
• Proven experience with process analysis, reporting, data quality management, and documentation
• Well-developed interpersonal, communication and presentation skills
• Excellent relationship management skills
• Strong experience in Excel, PowerPoint, and reporting or visualization tools used to build clear, leadership-ready materials
• Adaptable, and well organized to respond to changing priorities
• Ability to be proactive and work alone as well as part of a larger team (team player)
• Analytical and flexible with the ability to rapidly understand unfamiliar and complex concepts
• The ability to synthesize and visualize complex data

Preferred:

• 7+ years’ experience supporting business process, reporting, analytics, or program operations in a global organization
• Experience building dashboards, visualizations, or reporting materials that support governance and leadership decision-making
• Experience with enterprise project management tools like ServiceNow SPM and Demand Management

Total Rewards

The salary range for this position is $69,000 - $114,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.