Senior Assistant - Claims - Subrogation

Senior Assistant - Claims - Subrogation Ottawa, ONT, Canada Be the First to Apply Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Opportunity

We are looking for a highly motivated Senior Claims Assistant to join our Subrogation team in a blended role. If you have a strong customer focus coupled with well-developed communication, organization, analytical, and interpersonal skills, we'd like to know!

Reporting to the National Subrogation Unit Team Leader, you will play a critical role in supporting our national team. In this expanded capacity, you will be supporting the operational backbone of our subrogation efforts across Canada - ensuring high-volume claims processes run smoothly - while also actively stepping in to investigate claims, identify responsible parties, and initiate recovery negotiations. These claims include personal and commercial property and auto losses received from claims offices across the country.

What to Expect

• Process and allocate subrogation recovery cheques to the appropriate systems and accurately track unit recoveries.
• Produce accurate file summaries, prepare subrogation documents, and create payment request packages for external use (determining amounts owed using systems like Guidewire, Audatex, Autosource, and CDS).
• Prepare files for referral to legal partners, including extracting all system information, completing payment summaries, and organizing file materials.
• Maintain detailed file records by entering pertinent data into appropriate electronic systems and utilizing Excel for quick, accurate reporting.
• Maintain a large volume of follow-up correspondence in a timely manner, handling inbound inquiries from internal staff and third parties.
• the broader subrogation unit with essential administrative duties and other tasks as required, while maintaining your workload within established service standards.
• Review and analyze claims for subrogation potential and assist in determining the ultimate probable outcome of recovery.
• Identify and pursue potential responsible parties, contacting third parties, third-party insurers, or lawyers to initiate settlement negotiations.

• Act as an advocate for the team, increasing subrogation awareness and providing support to our claims partners across Canada.

What You Bring

• A University degree, a 2-year college diploma, or working towards your CIP designation would be an asset.
• 2 to 5 years of office or claims handling experience (preference given to subrogation experience).
• oriented with strong organizational skills.
• Exposure to support functions in a claims area, including familiarity with Oracle-based systems.
• Excellent computer skills with high proficiency in MS Word, Excel, Outlook, and PowerPoint.
• Demonstrated ability to work independently, make quick decisions, and thrive in a collaborative, team-oriented environment.
• Strong written and verbal communication skills, with a professional, courteous approach to all interactions (Customer Service or Call Centre experience is an asset).
• Introductory negotiation and litigation experience would be an asset.
• Bilingualism in English and French is considered an asset.

Salary Range: $45,000-$70,900

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

This role requires successful clearance of background checks (including criminal checks and leadership references).