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Astra North Infoteck Inc.
Technical Service Delivery Lead - Banking Platform SMEAstra North Infoteck Inc. • Toronto, ON, ca
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Technical Service Delivery Lead - Banking Platform SME

Technical Service Delivery Lead - Banking Platform SME

Astra North Infoteck Inc. • Toronto, ON, ca
30+ days ago
Job type
  • Full-time
Job description

Technical Service Delivery Lead - Banking Platform SME

Job Description

Role Description

  • Provide L1/L2/L3 support for IBMS (Operative BMS) in a helpdesk environment
  • Troubleshoot issues in scheduling, ad sales, traffic, and billing modules
  • Handle incidents, service requests, and user queries via ticketing tools
  • Perform SQL-based database troubleshooting, data validation, and fixes
  • Investigate and resolve data inconsistencies and system integration issues
  • Conduct root cause analysis (RCA) and ensure SLA adherence
  • Support user access, configurations, and minor enhancements
  • Work closely with sales, traffic, finance, and technical teams

Essential Skills

  • Strong experience in Operative IBMS BMS system
  • Knowledge of broadcast/media workflows (scheduling, ad sales, traffic, billing)
  • Hands-on SQL & database troubleshooting (mandatory)
  • Experience in helpdesk / EUC support environment
  • Familiarity with ServiceNow, JIRA, or similar tools
  • Strong analytical, problem-solving, and communication skills
  • Understanding of infrastructure / EUC environment (VDI, VPN, etc.)
  • Knowledge of integrations and reporting tools


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Technical Service Delivery Lead - Banking Platform SME • Toronto, ON, ca

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