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S.i. Systems
Senior ServiceNow AI developer to configure and deploy Virtual Agent and Now Assist capabilitiesS.i. Systems • Calgary
Senior ServiceNow AI developer to configure and deploy Virtual Agent and Now Assist capabilities

Senior ServiceNow AI developer to configure and deploy Virtual Agent and Now Assist capabilities

S.i. Systems • Calgary
9 days ago
Job type
  • Full-time
Job description

Our financial services client is seeking a Senior ServiceNow AI developer to configure and deploy Virtual Agent and Now Assist capabilities within production support workflows

Join a high-impact delivery initiative enabling AI-driven automation across enterprise support functions. This role focuses on end-to-end configuration and deployment of ServiceNow Virtual Agent and Now Assist features, integrating use cases across workflows and communication channels. The position offers hands-on ownership of solution build, optimization, and advisory input on expanding automation opportunities.

Contract, Calgary, Hybrid, Working Hours: MST

Must Haves

  • Proven hands-on delivery using ServiceNow Virtual Agent and Now Assist within production environments
  • Strong ServiceNow platform expertise including Flow Designer, workflows, and integrations
  • Experience deploying AI-driven automation and optimizing support workflows
  • Delivered production-ready ServiceNow solutions focused on measurable outcomes
  • ServiceNow System Administrator or Application Developer certification preferred; equivalent professional background accepted

Nice to Have

  • Integration experience with Microsoft Teams and Copilot
  • Background in knowledge management, conversational design, or AI governance
  • Ability to identify and propose additional automation use cases

Responsibilities

  • Design, build, and deploy ServiceNow Virtual Agent topics and use cases
  • Configure and operationalize Now Assist within support workflows
  • Integrate Virtual Agent with backend workflows and Teams access channels
  • Apply AI guardrails to improve accuracy, tone, and relevance of outputs
  • Identify and recommend additional automation and optimization opportunities
  • Standardize knowledge structures and align outputs with support processes
  • Deliver configured solutions, documentation, and transition support to operational teams


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Senior ServiceNow AI developer to configure and deploy Virtual Agent and Now Assist capabilities within production support workflows • Calgary

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