The Role
The Software Development Analyst will handle field support requests escalated from the Pason Support Services group and Account Managers as well as support new features. You will utilize your strong communication, analytical and critical thinking skills to resolve issues relating to Pason’s DataHub while maintaining thorough documentation and metrics on escalated issues. This role requires an individual who is committed to working through complex problems with a high level of accuracy and with a focus on providing exceptional customer service.
You will work closely with other departments including Account Managers, Product Managers, Field Operations, Support Services, QA, other Developers, and the Site Reliability Team to ensure superior support is provided to Pason customers and throughout the company.
The Team
The Drilling Management Apps team focuses on designing and developing high-quality software and infrastructure solutions that provide value to our customers. The team operates with a dedication to Collaboration, Innovation, Customer Focus, and Quality. Our team is part of the DataHub department. DataHub is part of the R&D organization that works on cloud-based applications and services, and we support external customers, internal customers and the product and sales department.
Essential Duties and Responsibilities
Knowledge Skills and Abilities
Hybrid Work Environment
This position allows the opportunity for an employee to work in a hybrid environment where a portion of their role is in the office and the other portion remote.
Pre-employment Conditions
Experience
Education
Software Development Analyst Tier 3 • Calgary, AB, CA
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