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General Manager - Entertainment CentreJRoss Recruiters • Ontario, LONDON
General Manager - Entertainment Centre

General Manager - Entertainment Centre

JRoss Recruiters • Ontario, LONDON
30+ days ago
Salary
CA$65,000.00 yearly
Job type
  • Part-time
  • Permanent
Job description

Description

Operational Leadership

  • Oversee the full day-to-day operation of a high-volume family entertainment venue
  • Lead from the floor, ensuring strong visibility during peak guest periods
  • Maintain consistency across guest flow, attractions, cleanliness, readiness, and service standards
  • Build structure and routines that keep the business stable through high-demand periods

Guest Experience & Community Engagement

  • Own the full guest journey from booking inquiry through to departure
  • Take responsibility for all guest communication related to parties, group bookings, and on-site support
  • Ensure every interaction is handled quickly, clearly, and with care
  • Build strong community connections with schools, youth groups, and local organizations to drive repeat business
  • Reinforce a culture where guest experience is shared across every team member

Revenue & Commercial Performance

  • Drive revenue across admissions, group bookings, birthday parties, and in-venue experiences
  • Identify opportunities to grow attendance through local outreach and community activation
  • Monitor performance trends and respond quickly to improve peak and off-peak performance
  • Manage full P&L accountability including revenue, labour, and controllable expenses

Leadership & Team Development

  • Recruit, train, and develop a large frontline team including seasonal and part-time staff
  • Create a positive, high-energy culture with clear expectations and consistent coaching
  • Develop supervisors into strong internal leaders who can support day-to-day execution
  • Build retention through engagement, recognition, and hands-on leadership
  • Address performance issues directly while maintaining fairness and professionalism

Financial & Operational Discipline

  • Manage scheduling and labour to match business demand and protect margins
  • Maintain accurate daily reporting and operational controls
  • Ensure cash handling and reconciliation processes are followed consistently
  • Support budgeting and forecasting with practical operational insight

Safety & Standards

  • Maintain strict adherence to all safety procedures and operational compliance requirements
  • Ensure all attractions and guest areas are operating safely and consistently
  • Promote a proactive safety culture across the entire team
  • Address risks quickly and reinforce standards through daily leadership presence

Requirements

  • 5+ years of leadership experience in hospitality, recreation, entertainment, QSR, or similar high-volume environments
  • Proven ability to lead large frontline teams in fast-paced, guest-facing operations
  • Strong commercial acumen with experience managing revenue and labour performance
  • Hands-on leadership style with a strong presence on the floor
  • Ability to coach, develop, and retain frontline and supervisory talent
  • Comfortable working in highly active, unpredictable environments
  • Strong organizational discipline and attention to detail
  • Experience in safety-focused operations is an asset

Corporate Culture

  • Competitive base salary plus performance bonus - $65,000–$70,000
  • Full benefits package
  • A highly visible leadership role with direct impact on guest experience and business performance
  • The opportunity to run a well-known, community-driven entertainment destination
  • A fast-moving environment where leadership is active, not theoretical
  • Long-term growth potential within a growing organization that values strong operators and strong culture builders
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General Manager - Entertainment Centre • Ontario, LONDON

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