General Manager - Entertainment Centre

Description

Operational Leadership

• Oversee the full day-to-day operation of a high-volume family entertainment venue
• Lead from the floor, ensuring strong visibility during peak guest periods
• Maintain consistency across guest flow, attractions, cleanliness, readiness, and service standards
• Build structure and routines that keep the business stable through high-demand periods

Guest Experience & Community Engagement

• Own the full guest journey from booking inquiry through to departure
• Take responsibility for all guest communication related to parties, group bookings, and on-site support
• Ensure every interaction is handled quickly, clearly, and with care
• Build strong community connections with schools, youth groups, and local organizations to drive repeat business
• Reinforce a culture where guest experience is shared across every team member

Revenue & Commercial Performance

• Drive revenue across admissions, group bookings, birthday parties, and in-venue experiences
• Identify opportunities to grow attendance through local outreach and community activation
• Monitor performance trends and respond quickly to improve peak and off-peak performance
• Manage full P&L accountability including revenue, labour, and controllable expenses

Leadership & Team Development

• Recruit, train, and develop a large frontline team including seasonal and part-time staff
• Create a positive, high-energy culture with clear expectations and consistent coaching
• Develop supervisors into strong internal leaders who can support day-to-day execution
• Build retention through engagement, recognition, and hands-on leadership
• Address performance issues directly while maintaining fairness and professionalism

Financial & Operational Discipline

• Manage scheduling and labour to match business demand and protect margins
• Maintain accurate daily reporting and operational controls
• Ensure cash handling and reconciliation processes are followed consistently
• Support budgeting and forecasting with practical operational insight

Safety & Standards

• Maintain strict adherence to all safety procedures and operational compliance requirements
• Ensure all attractions and guest areas are operating safely and consistently
• Promote a proactive safety culture across the entire team
• Address risks quickly and reinforce standards through daily leadership presence

Requirements

• 5+ years of leadership experience in hospitality, recreation, entertainment, QSR, or similar high-volume environments
• Proven ability to lead large frontline teams in fast-paced, guest-facing operations
• Strong commercial acumen with experience managing revenue and labour performance
• Hands-on leadership style with a strong presence on the floor
• Ability to coach, develop, and retain frontline and supervisory talent
• Comfortable working in highly active, unpredictable environments
• Strong organizational discipline and attention to detail
• Experience in safety-focused operations is an asset

Corporate Culture

• Competitive base salary plus performance bonus - $65,000–$70,000
• Full benefits package
• A highly visible leadership role with direct impact on guest experience and business performance
• The opportunity to run a well-known, community-driven entertainment destination
• A fast-moving environment where leadership is active, not theoretical
• Long-term growth potential within a growing organization that values strong operators and strong culture builders