Senior Site Reliability Engineer, AI Infrastructure

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company thats founder-led and privately held we empower our employees to push boundaries innovate and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400 integrated partners our platform serves over 30000 provider organizations making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development ensuring our employees have the resources to innovate and make a lasting by Forbes as a top private cloud company and honored as one of Canadas Most Admired Corporate Cultures we offer flexibility growth opportunities and meaningful work.
At PointClickCare we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity productivity and thoughtful decision-making. By integrating AI tools into our daily workflows collaboration is enhanced outcomes are improved and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare so it doesnt just survive it learn more about PointClickCare check out Life at PointClickCareand connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**For Remote Roles: If this role is remote there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include but not limited to onboarding team events semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include but not limited to weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Team Summary:

The AI SRE team is a focused group of SRE engineers dedicated to making PointClickCares AI and ML platforms reliable secure and operationally excellent from data processing and ML workspaces to model serving and labeling systems. We treat reliability as a product prioritizing observability automation and safe operations so that data scientists and ML engineers can focus on building AI capabilities that improve patient care. You will spend a significant portion of your time hands-on building automation designing guardrails hardening platforms and leading incident response across cloud environments like Databricks Azure AI suites. The team collaborates closely with research platform data and security teams across the AI engineering organization.

Job Summary:

AI SRE exists to ensure PointClickCares AI platforms run safely reliably and efficiently protecting patient data while enabling teams to move fast with confidence. We solve complex cross-cutting reliability and security problems through well-designed automation SLOs and operational guardrails so that product and research teams can focus on delivering AI-driven value to clinicians and patients. We own the infrastructure operability of AI data processing ML workspaces labeling systems and model serving and we drive the infrastructure observability incident response compliance controls and cost optimization that keep those platforms healthy through sound SRE practices and a security-first mindset

Key responsibilities:

• Own service level objectives error budgets and reliability targets for the infrastructure underpinning cloud-based platforms ensuring infrastructure observability (metrics logs traces) alert quality and telemetry completeness across platform components and serving endpoints
• Design build and maintain infrastructure-as-code operational automation and change control workflows for AI/ML platforms with a focus on repeatability consistency and toil reduction
• Implement and maintain platform security controls including network segmentation secrets management encryption and data protection safeguards aligned to compliance requirements and partnering with security teams to respond to emerging risks
• Lead incident response and blameless postmortems; validate backup/restore and disaster recovery processes; conduct game days and resiliency testing to harden platform and infrastructure reliability
• Mentor engineers influence design reviews and collaborate across engineering teams to improve platform resiliency cost efficiency capacity planning and operational standards

Qualification and Skills:Minimum:

• 5 years in SRE platform engineering or infrastructure roles supporting production cloud environments and mission-critical applications
• Strong proficiency with observability metrics logging distributed tracing SLI/SLO frameworks and production ownership including incident response blameless postmortems and on-call operations
• Strong proficiency with Infrastructure as Code (Terraform) GitOps practices and CI/CD for infrastructure and platform changes
• Working proficiency with cloud platform administration compute networking storage and operating managed data or AI/ML platform services in production (e.g. Databricks Azure ML or Kubernetes-hosted infrastructure)
• Working proficiency with platform security network segmentation secrets management encryption at rest and in transit and key management
• Strong programming skills for automation operational tooling and infrastructure management
• Strong communication and documentation skills able to write runbooks lead postmortems influence operational standards across teams and translate technical complexity for diverse audiences

Preferred:

• Experience with disaster recovery planning multi-region patterns and capacity or cost optimization (FinOps)
• Working knowledge of container orchestration (Kubernetes) progressive delivery patterns (blue/green canary) and data lineage tooling
• Working knowledge of container orchestration (Kubernetes) progressive delivery patterns (blue/green canary) and data lineage tooling
• Experience in healthcare life sciences or other highly regulated industries with data privacy requirements

$139000 - $155000 a yearAt PointClickCare base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $139000-$155000 bonus benefits. Compensation is assessed individually and aligned to experience skills and market context. The posted range reflects typical expectations for this role.PointClickCare Benefits & Perks:
Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact emailprotected should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience PointClickCare uses AI tools to assist with candidate screening and assessment.
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PointClickCare is committed to Information Security. By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Senior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 139000 - 155000