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J M Group Inc
Production Support - IBMS (IBM i (AS400/iSeries)J M Group Inc • Brampton, ON, Canada
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Production Support - IBMS (IBM i (AS400/iSeries)

Production Support - IBMS (IBM i (AS400/iSeries)

J M Group Inc • Brampton, ON, Canada
15 days ago
Job type
  • Full-time
  • Quick Apply
Job description
Production Support - IBMS (IBM i (AS400/iSeries) billing platform and operations. Proficiency in CL (Control Language), RPG (RPGLE/ILE RPG) for troubleshooting and analysis.)

Role Descriptions: 1.Maintain availability of AS400 applications within defined SLA 2.Troubleshoot and resolve all incidents/service requests within SLA 3.Coordinate with network| application architects and developers| and others to maintain a high-performance end-to-end production solutions 4.Provide 24x7 support for critical issues and business hours support for all other 5.Initiate and implement changes to address operational gaps 6.Lead Root Cause Analysis for incidents and follow through to completion 7.Communicate with vendors and lease with other IT teams 8.Work with business to identify improvements
Strong experience with IBM i (AS400/iSeries) billing platform and operations Proficiency in CL (Control Language)| RPG (RPGLE/ILE RPG) for troubleshooting and analysis Hands-on experience with batch job processing| job scheduling| and job queue management Able to perform data fixes| file maintenance| and system-level debugging Exposure to automation scripting| monitoring tools| and batch recovery strategies Deep understanding of manual handling| job logs| spool files| and system messages

IBM Connection Required

Title - Production Support - IBMS (IBM i (AS400/iSeries) billing platform and operations.
Experience Required: 6-8
Brampton, ON - Hybrid (2-3 Days WFO)
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Production Support - IBMS (IBM i (AS400/iSeries) • Brampton, ON, Canada

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