The successful candidate will work at the intersection of design, healthcare communication, and patient education, contributing to meaningful resources that support patients and families in understanding complex health information.
A key focus of this role includes maintaining and evolving an existing digital platform (Heart Hub app), as well as identifying gaps in patient education and developing new materials to address them
Organizational Status
The designer will collaborate closely with clinical teams to translate complex medical information into clear, engaging, and accessible visual formats.
This position will be in-person based at BC Children’s Hospital, 4480 Oak Street, Vancouver.
Work Performed
Update and maintain digital patient education content, including the Heart Hub app (e.g., revising visuals, integrating new information, ensuring visual consistency)
Refresh and redesign existing patient education materials to improve clarity, accessibility, and visual engagement
Collaborate with a Clinical Nurse Specialist and interdisciplinary team to:
Design and produce new patient-facing materials, such as:
Apply human-centered design approaches, including:
Ensure all materials align with best practices in accessibility, health literacy, and inclusive design
Communicate design decisions clearly to both clinical and non-design stakeholders
Consequence of Error/Judgement
In the event of an error or concerns about judgement, the supervisor will provide feedback as close to real-time as possible. This will occur in alignment with the existing policies and principles of UBC. Opportunities for learning and self-assessment will be provided as appropriate. In the event of repetitive concerns of judgement or errors which have been previously raised, additional meetings and escalation may occur.
Supervision Received
The designer will work quite autonomously on the product with regular touch points with the supervisor and clinical nurse specialist. At any time, the designer can request additional feedback verbally, via email or requesting a meeting.
Supervision Given
None
Minimum Qualifications
Preferred Qualifications
Biomedical Visualization and Communication Designer (Patient Education) • Vancouver, British Columbia, CA
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