TLM Support Manager

Job Description

What is the opportunity?

The TLM Support Manager is responsible for enterprise-wide reconciliation transformation initiatives as a Senior Business Analyst, leveraging 6+ years of hands-on expertise with SmartStream Transaction Lifecycle Management (TLM) platform. In this strategic role, you will drive transformational End-to-End reconciliation implementations across RBC’s business units, combining advanced business analysis, process management, and business intelligence capabilities. You will architect scalable reconciliation solutions that fundamentally reshape financial operations, optimize financial controls, reduce operational costs, and align with Finance Shared Services strategic objectives. Your deep technical and business knowledge—spanning data sourcing, reconciliation workflows, data migration, UAT, post-implementation validation, and regulatory compliance—will directly impact RBC’s financial operations transformation at enterprise scale.

What You’ll Do

• Lead transformational business initiatives across assigned business units, designing comprehensive future-state reconciliation solutions that significantly reduce operating costs and strengthen financial, internal, and operational controls
• Drive organizational change management by partnering with cross-functional teams, business units, operations teams, and global process service partners to reimagine current-state reconciliation processes and deliver transformational outcomes
• Establish centers of excellence and best practices for reconciliation across the enterprise, building organizational capability and embedding sustainable change
• Conduct advanced business analysis and requirements elicitation, translating complex business needs into enterprise reconciliation solutions that support Finance Shared Services scaling and strategic growth
• Lead strategic stakeholder alignment initiatives, balancing competing needs of business, end-users, and technical stakeholders while championing organizational transformation
• Design and optimize reconciliation processes across multiple scenarios (GL to Source System, Sub-ledger, NTZ Intragroup, cash, asset recs, n-way reconciliations)
• Leverage reconciliation product expertise to optimize SmartStream TLM platform configurations, drive best practices implementation, and accelerate time-to-value for new onboarding initiatives
• Develop enterprise-grade project documentation aligned with RBC Agile/PMF standards, including EPICs, User Stories, detailed process flows, comprehensive UAT plans, PRD cut-over strategies, and RTB hand-over documentation
• Architect Financial Information Business Rules (FiBRS) and Static Data configurations for complex onboarding/off-boarding scenarios
• Provide technical leadership in data transformation design, including ETL process optimization (Datastage, Monarch, Apache Airflow, Python) and advanced reporting solutions

What You Need to Succeed

Must Have:

Core Experience:

• Bachelor’s degree in Business, Information Technology, Engineering, or equivalent
• 6+ years of advanced business analysis experience, with demonstrated expertise in planning, monitoring, requirements elicitation, management, enterprise analysis, requirements analysis, and solution assessment/validation
• 5+ years of experience leading FSS onboarding initiatives (Domestic Banking, International Banking, Insurance, Strategic Reporting) covering matching, investigation, resolution, attestation, documentation, reporting, and operational support
• Proven track record leading process improvement and automation initiatives
• Demonstrated success managing production cut-overs and GoLives with occasional weekend availability as required
• Strong knowledge of RBC GL Attestation policy, eSOD compliance, and PEGA Attestation Workflow integration

Reconciliation Product Expertise:

• 6+ years of hands-on experience with SmartStream TLM platform, including GL to Source System, Sub-ledger, NTZ Intragroup, cash, asset reconciliations, and n-way reconciliation scenarios
• Deep expertise with SmartStream TLM modules and platform architecture
• Working knowledge of alternative reconciliation platforms and financial matching engines
• Understanding of financial matching engines and their optimization for complex reconciliation scenarios
• Ability to configure and customize reconciliation workflows to address unique business requirements

Transformational Leadership Capabilities:

• Proven capability to lead cross-functional teams through complex organizational transformations
• Demonstrated expertise in change adoption strategies, stakeholder management, and driving sustainable organizational change
• Experience establishing best practices and centers of excellence that embed transformational change across the enterprise
• Track record of leading large-scale transformation programs that deliver measurable business impact and cultural change

Nice to Have:

• Reconciliation product certifications or advanced platform training (SmartStream TLM, financial matching engines)
• Experience leading enterprise transformation programs or digital initiatives
• Proficiency with data extraction and visualization tools (Apache Superset, Tableau)
• Knowledge of advanced ETL platforms (DataStage, Monarch, Apache Airflow, Python)
• Experience with Agile at scale frameworks and enterprise project management methodologies
• Background in regulatory compliance and financial controls architecture

Job Skills

Business Analysis, Business Process Management (BPM), Business Requirements, Business Rules, Decision Making, End-to-End Testing, Interpersonal Relationship Management, Operational Delivery, Process Flow, Process Improvements, Process Management, Risk Management, Time Management

Additional Job Details

Address:

120 WESTERN PKY:BEDFORD

City:

Bedford

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-06-25

Application Deadline:

2026-07-11

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.