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Artech LLC
Hiring Production Support with IBMS in Brampton, OntarioArtech LLC • ~BRAMPTON, ON
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Hiring Production Support with IBMS in Brampton, Ontario

Hiring Production Support with IBMS in Brampton, Ontario

Artech LLC • ~BRAMPTON, ON
3 days ago
Job type
  • Full-time
Job description

Job Title: Production Support - IBMS

Location: Brampton, ON - Hybrid (2-3 Days WFO)

Duration: 06-12 Months

Job Description:

This role involves providing production support for the IBM i (AS400/iSeries) billing platform and operations. The candidate will be responsible for maintaining application availability, troubleshooting issues, and ensuring high performance of production solutions.

Required Skills & Qualifications

  • Strong experience with IBM i (AS400/iSeries) billing platform and operations
  • Proficiency in CL (Control Language) and RPG (RPGLE/ILE RPG) for troubleshooting and analysis
  • Hands-on experience with batch job processing, job scheduling, and job queue management
  • Able to perform data fixes, file maintenance, and system-level debugging
  • Exposure to automation scripting, monitoring tools, and batch recovery strategies
  • Deep understanding of manual handling, job logs, spool files, and system messages

Preferred Skills & Qualifications

  • Experience with digital platforms such as IBM Connections

Day-to-Day Responsibilities

  • Maintain availability of AS400 applications within defined SLA
  • Troubleshoot and resolve all incidents/service requests within SLA
  • Coordinate with network, application architects, developers, and others to maintain high performance end-to-end production solutions
  • Provide 24x7 support for critical issues and business hours support for all others
  • Initiate and implement changes to address operational gaps
  • Lead Root Cause Analysis for incidents and follow through to completion
  • Communicate with vendors and liaise with other IT teams
  • Work with business to identify improvements

For immediate consideration please click APPLY to begin the screening process with Alex.

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Hiring Production Support with IBMS in Brampton, Ontario • ~BRAMPTON, ON

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