Location: 3575 Parc Avenue, Suite #5322, Montreal, QC, H2X 3P9
Work Type: Onsite
Work Time: Mon - Fri :: 8:00 AM to 5:00 AM
Desktop Support Engineer (Band 2)
We are seeking a versatile Desktop Support Engineer to join our IT Support Center. In this role, you will provide comprehensive local and remote desktop support, resolve hardware/software issues, and manage core infrastructure components. The ideal candidate brings a strong background in Windows environments, complemented by Linux proficiency and foundational infrastructure knowledge to support our evolving technical ecosystem.
Key Responsibilities
Desktop & Infrastructure Support: Provide first/second-level resolution for hardware, software, and application issues. Support, configure, and troubleshoot Windows and Linux-based workstations.
Infrastructure Management: Assist in maintaining core IT infrastructure, including basic server monitoring, network connectivity troubleshooting, and peripheral management.
Fault Analysis: Perform deep-dive diagnostics on core operating systems (Windows & Linux) and authorized application suites.
Hardware Lifecycle: Install, upgrade, and perform break/fix repairs on laptops, desktops, printers, and smart devices.
Documentation: Maintain detailed ticket updates and document resolution steps to ensure operational consistency.
Customer Engagement: Serve as a primary point of contact, ensuring timely communication and escalation to management when necessary to meet strict SLAs.
Project Collaboration: Participate in IT projects requiring cross-functional teamwork, infrastructure deployments, and flexibility.
Required Qualifications & Skills
Education: Bachelor's Degree in Computer Science or a related technical field.
Experience: Minimum 5 years of experience in IT support, with at least 2 years in a dedicated desktop/infrastructure role.
Technical Proficiency:
OS Expertise: Advanced Windows (10/11) and solid Linux administration/troubleshooting capabilities.
Infrastructure: Proficiency in Active Directory, Group Policy (GPO) management, and basic understanding of enterprise networking and server environments.
Office 365: Extensive experience with the O365 suite.
Mobile & Hardware: Expertise in MDM (iOS/Android), enterprise encryption, and hardware break/fix.
Certifications: CompTIA A+, Microsoft Certified Professional (MCP), or equivalent technical certifications.
Soft Skills: Strong analytical problem-solving, multi-tasking, and internal customer service skills.
Flexibility: Adaptable to a fast-paced environment with a willingness to work off-hours/weekends for project support as needed.
Preferred Qualifications:
Bilingual Proficiency: Professional fluency in both French and English is highly recommended and preferred for this role.
Payrate range: 52K to 55K/year
Desktop Support Engineer • QC, Canada
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