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Astra North Infoteck Inc.
IBM i (AS400/iSeries) Production Support Analyst - Billing PlatformAstra North Infoteck Inc. • Brampton, ON, ca
IBM i (AS400/iSeries) Production Support Analyst - Billing Platform

IBM i (AS400/iSeries) Production Support Analyst - Billing Platform

Astra North Infoteck Inc. • Brampton, ON, ca
12 days ago
Job type
  • Full-time
Job description

Job Description


Job Title: IBM i (AS400/iSeries) Production Support Analyst - Billing Platform
Experience: 6–8 Years
Location: Brampton, ON (Hybrid – 2–3 Days Onsite)
Duration: 6–12 Months


Role Overview

We are seeking an experienced IBM i (AS400) Production Support Analyst to provide production support for IBM i (AS400/iSeries) billing applications, ensuring high system availability, incident resolution, and operational stability.

Key Responsibilities

  • Provide production support for IBM i (AS400/iSeries) billing applications and meet SLA targets.
  • Troubleshoot incidents, perform root cause analysis, and resolve production issues.
  • Monitor and manage batch jobs, job scheduling, job queues, and batch recovery.
  • Perform data fixes, file maintenance, system debugging, and production deployments.
  • Coordinate with application, infrastructure, and vendor teams to ensure system stability.
  • Implement operational improvements and support 24x7 critical incident resolution.

Required Skills

  • Strong experience with IBM i (AS400/iSeries) production support and billing platforms.
  • Proficiency in CL (Control Language) and RPG/RPGLE (ILE RPG).
  • Experience with batch processing, job scheduling, job queues, job logs, spool files, and system messages.
  • Hands-on experience with data fixes, file maintenance, and system-level debugging.
  • Exposure to automation scripting, monitoring tools, and batch recovery strategies.
  • Strong analytical, troubleshooting, and communication skills.


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IBM i (AS400/iSeries) Production Support Analyst - Billing Platform • Brampton, ON, ca

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