Partner Success Manager

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Want to help SOTI write the next chapter of its story? Join us at the SOTI Open House on Sept 30, 2026, for an inside look at what it’s like to build a Sales career at SOTI. Wondering how this event can benefit you? • Gain easy access to key recruiters and Sales leaders • Explore our HQ • Make valuable connections • Learn how our technology helps businesses around the world Ready to take the next step in your career? 📅 Date: September 30, 2026 ⏰ Time: 9 a.m. - 4 p.m. 📍 Location: SOTI Headquarters, Mississauga, ON Register today: https://lnkd.in/gNmXe6a8 Please note: Registration does not guarantee attendance. Due to limited capacity, registrations will be reviewed and selected candidates will receive a confirmation invitation with event details. Who We Are At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done. What We’re Looking For SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. What’s in it for you? The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun. The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big! The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies. Key Job Responsibilities: Prepare and send quotes to customers via Salesforce. Process orders and invoices accurately and timely Support the Account Manager and other sales staff with their daily tasks and responsibilities. Support perpetual cloud licenses and ensure a smooth transition for customers. Help with support ticket escalations and follow up with customers until resolution. Act as an out-of-office back up for the Senior Account Manager and other sales staff Coordinate with other departments such as marketing, product development, and customer service to ensure customer satisfaction and retention. Maintain and update customer records and sales data in Salesforce and other CRM tools. Generate and analyze sales reports, and provide feedback and suggestions for improvement. Experience you'll bring: 1–2-year customer/partner-facing experience Previous experience as a Sales Coordinator, Sales Assistant, or similar role in a SAAS company Proficient in Salesforce and other CRM tools Excellent communication, interpersonal, and negotiation skills Strong organizational, time management, and problem-solving skills Ability to work independently and as part of a team. Ability to handle multiple tasks and deadlines in a fast-paced environment. Knowledge of SAAS products and services and industry trends Replacement Role-- The targeted compensation for this position is $50,000 CAD (annual). Final compensation is determined by education, experience, and internal equity principles. #LI-AK1 If you want to bring your ideas to life, apply at SOTI today. Use of Artificial Intelligence in Hiring SOTI uses AI tools to support parts of our recruitment process, such as reviewing resumes, screening qualifications, and creating interview questions. These tools assist our team only-final hiring decisions are made by people, not automation. For privacy-related questions, please contact privacysoti.net. We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at careerssoti.net. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI’s world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net.