Job Description
:Group Retirement Services (GRS) is the leading provider of defined contribution plans in Canada through a wide range of products and services. The GRS Fees and billing team is looking for a dynamic, skilled individual to join a fast-paced, challenging environment. As a member of our Finance, Accounting and Control team, this role as a Senior Fee Analyst, you will validate fees are properly set up in the system agree to the client agreements or added to the invoice tracker. You will be involved in the billing process where you will prepare and review invoices that will be issued to our clients. You will also support the team with various manual processes, deal with fee related enquiries and support any ad hoc requests. This role requires excellent communication skills, strong mathematical skills, proficiency in MS Excel, exceptional attention to detail, organizational skills, proven time-management skills and ability to work within a team environment.
What will you do?
Review fee related documents and agreements to ensure fees in administration and billing system are accurate for new clients, product adds, fee changes or fund adds/sweeps
Ensure accurate and timely review of fee setups and updates on the administration and/or client billing systems
Maintain the client billing system to ensure client details are accurate and updates are made for fee changes
Assist with manual fee processes including fee collection uploads, expense recovery account calculations, accounting entries, and other manual processes as required
Prepare and maintain fee schedules to support amounts invoiced to clients
Prepare monthly, quarterly and annual invoices through our client billing system
Review invoices to ensure invoice details comply with scheduled fee collection procedures
Monitor and allocate work within the team inbox
Handle fee inquiries with high attention to detail and accuracy
Provide superior customer service to internal business partners on fee related enquiries and resolve issues
Maintain the integrity of the fee control environment, work through fee errors, complete investigations and assist with calculations for resolution
Maintain process documentation and working files for new and changing processes
Assist with ad hoc project related work impacting for system updates
What do you need to succeed?
Be a strong team player who is willing to be accountable and responsible
Ability to organize, prioritize and delegate when required
Comfortable and a proficient user of Microsoft Excel
Strong oral and written communication skills
Well-developed analytical and problem-solving and troubleshooting skills
Strong attention to detail
Preferred Assets:
Experience working in Financial Services Industry
Experience with review of fee agreements or contracts with vendors
Experience with invoicing and billing
Experience with advanced MS Excel features such as VBA and Power Query/Power Pivot
What’s in it for you?
The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health
*LI-NB1
Senior Fee Analyst • Sun Life Waterloo King
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